Lafayette County Human ServicesCounty Road K, Suite

Darlington, WI
Phone: 608-776-4800

Fax: 608-776-4890/608-776-4914

Job Title: Comprehensive Community Services (CCS) Service Facilitator

Hours: Regular Full-Time/40 hours per week; Monday-Friday

Pay Range: $23.32 - $27.44/hour; plus longevity, if applicable

Department: Human Services

Reports to: Behavioral Health Unit Manager

FLSA: Non-Exempt

Position Purpose: Under the direct supervision of the CCS Service Director, the CCS Service

Facilitator is responsible for the provision of the following services to

consumers of the CCS program. Responsibilities will include the

provision of service facilitation (any activity that ensures the consumer

receives assessment services, service planning, service delivery and

supportive activities in a timely manner).

Duties and Responsibilities:

• Act as case manager for an assigned number of CCS consumers and provide case management

duties.

• Develop and ensure that the service plan and service delivery for each consumer is integrated,

coordinated, and monitored and is designed to support the consumer in a manner that helps the

consumer achieve the highest possible level of independent functioning.

• Participate in required orientation training and clinical supervision.

• Ensure that the consumer understands the options of using the formal and informal grievance

resolution process in DHS 94.

• Attend and facilitate CCS recovery service planning meetings.

• Accept requests and referrals for agency services.

• Conduct comprehensive assessments through interviews, home visits, and collateral

investigations, to determine the range of services needed by consumers and their families for

psycho-social preventative, remedial or rehabilitative services.

• Document consumer progress toward meeting their service plan goals in the consumer’s

permanent record.

• Provide education to consumers as needed.

• Arrange or provide for social service for consumers based on assessments of needs.

• Conducts scheduled case evaluations and update service plans when needed.

• Maintain case records, prepare correspondence, reports, and other records as required.

• Coordinate and participate in case conferences.

• Facilitate services for disenfranchised and vulnerable consumers.

• Participate in committees and task forces as assigned.

Lafayette County Human Services provides an array of cost effective, quality services, and community-based support

for individuals and families to improve their quality of life.

• Testify in court as necessary or required.

• Maintain confidentiality of client-related information, maintain respectful treatment of

consumers.

• Maintains skills and competence levels as policies and regulations change, attend

department/staff meetings/trainings and by participating in continuing education training as

required.

• Provide assistance and back up to other CCS program employees as needed.

• Provide intervention in emergent situations. Provide crisis assessment and intervention in

psychological emergencies.

• Provide clinical coordination and direct consultation of the provision of family-based services to

the Family Services Unit and others as appropriate.

• Provide community education, outreach, aftercare, follow-up, and community liaison where

appropriate.

• Any other assigned tasks/duties.

Qualifications:

• A bachelor’s degree in a relevant area of education or human services.

• One year experience working with persons with mental illness or substance use disorders.

• Knowledge and understanding of the CCS philosophy and implementation of client centered

treatment practices.

• Knowledge of clinical symptoms of mental illness and substance use and their effects to the

consumer.

• Knowledge of clinical assessment.

• Knowledge of counseling techniques, principles and practices and understanding of human

growth and behavior.

• Ability to work as a team member and facilitator with a multi-disciplinary team.

• Ability to work with a diverse consumer population.

• Possess a valid Driver’s License.

• Ability to keep and maintain clinical records and develop individualized client centered service

plans.

• Knowledge of principles of implementing, evaluating, and revising comprehensive

individualized consumer centered psychosocial treatment.

• Knowledge of principles of case management including clinical treatment on an individual,

group or family basis.

• Knowledge of laws, regulations and practices pertaining to federal and state public welfare

programs.

• Knowledge of resources for community welfare and health, and ways in which these resources

may be used by people in need.

• Knowledge of existing agencies utilized by Lafayette County CCS and ability to work

collaboratively with these agencies.

• Ability to communicate clearly and effectively through written and verbal communication skills

necessary to complete reports, conduct consumer interviews, and work with other agencies.

Other requirements:

• Ability to work flexible hours, including some evening work. Participation in Emergency

hour on-call.

• Comply with County and Agency policies.

• Adhere to approved professional counselor or social worker principles, methods, and practices,

including the American Counseling Association (ACA) or National Association of Social

Worker’s (NASW) code of ethics.

• Attend staff, unit meetings and supervisory conferences.

• Attend and be involved in workshops, conferences, and in-service training.

Working conditions:

This job operates primarily in a professional office environment. This role routinely uses standard office

equipment such as computers, phones, copy machines, filing cabinets, fax machines and printers.

Interaction and service provision may also occur in the community and in private residences.

• Ability, in regard to environmental factors such as temperature variations, noise, disease, and/or

dust, to work under moderately safe and comfortable conditions.

• Ability to visit environments with a moderate risk for disease or physical harm.

Physical requirements:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to

successfully perform the essential functions of this job. Reasonable accommodations may be made to

enable individuals with disabilities to perform the essential functions.

• Requires functional vision and hearing.

• Requires ability to sit for long periods of time.

• Requires manual finger dexterity and eye-hand coordination.

• Must be able to function in an office setting with background noise and distractions.

• Requires clear verbal communication.

• Ability to operate a variety of office equipment including personal computer, telephones, etc.

• Ability to operate a motor vehicle.

Mental Demands:

• Must be mentally adaptable and flexible in dealing with a variety of people to create a positive

work environment; may be called upon to handle difficult situations.

• Must be able to deal with a variety of emotions and frustrations; emotional stability and maturity

are important attributes in this position.

• Must be able to resolve problems, handle conflicts, and make effective decisions under pressure.

• Must be able to gain new skills and knowledge necessary for performance of essential job

functions.

• Must be able to give, receive, and analyze information.

• Must be able to effectively communicate, providing verbal feedback and written documentation

in a professional manner.

Judgment and Situational Reasoning:

• Ability to apply principles of information technology and care management organization

procedures to perform tasks.

• Ability to use functional reasoning development in performing activities within systems

involving diversified work required significant exercise in judgment.

• Ability to use independent judgments in routine to occasionally unstable or risky situations.

Language Ability and Interpersonal Communication

• Ability to interpret and comprehend a variety of documents including state policy manuals, local

manuals, memos and letters, service provider contracts, state contract requirements.

• Ability to create and maintain a variety of documents including reports, brochures, and

handbooks.

• Ability to effectively communicate with consumers and their families/guardians, service

providers, professional and clerical staff, and government personnel.

Mathematical Ability

• Ability to add, subtract, multiply, and divide, calculate decimals and percentages.

• Ability to work with mathematical concepts such as probability and statistical inference.

Please note this job description is not designed to cover or contain a comprehensive listing of activities,

duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and

activities may change at any time with or without notice.

Lafayette County is Equal Opportunity Employers. In compliance with the Americans with Disabilities

Act, the County will provide reasonable accommodations to qualified individuals with disabilities and

encourage both prospective and current employees to discuss potential accommodations with the

employer.

Amy/job descriptions/outpatient mental health clinician – CCS (10-23)