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Description
Summary
The Customer Service Representative provides exceptional customer care and helps to exceed customer expectations daily. This position performs daily sales order entry and payment processing, undertakes the store’s administration functions, and provides clerical support to store accounting functions that all help to create an easy, enjoyable guest shopping experience that generates new and repeat business.
Primary Job Functions
This section describes the primary /essential responsibilities that this job performs.
1. Provide an outstanding service experience for every HomeStore customer and guest. Maintain a welcoming, professional visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company brand image.
2. Handle customer issues directed to the store, over the phone and in person; take detailed notes and execute steps needed for resolution in a positive, professional, and helpful way.
3. Respond to customers inquiries regarding sales, billing, and delivery; call customers to confirm and schedule deliveries; partner with the sales team to meet and exceed customers’ service expectations professionally and with respect.
4. Process sales orders accurately and efficiently. Follow cash handling procedures. Assist customers with the credit application process and financing arrangements as needed. Maintain sales transaction documentation.
5. Assist with store opening and closing procedures including cash balancing and daily checklists.
6. Provide clerical support for store administration and accounting functions. Handle telephone traffic and route calls using professional paging methods. Assist in the completion of daily sales and other store reports.
7. Assist with inventory and loss prevention processes. Participate in the bi-annual inventory process.
8. Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
Secondary Job Functions
This section describes the secondary responsibilities that this job performs.
1. Maintain reliable attendance.
2. Actively participate in departmental meetings, training, and education. Assist with training other employees and providing backup.
3. Complete other assignments and special projects as requested.
Job Qualifications
Education:
Experience:
Full Time
Business Services
12/06/2022
12/31/2022
ASHEVILLE, NC
50 - 100
2010
ASHLEY FARMER
$10M - $50M
The job skills required for Retail Store Customer Service Representative include Customer Service, Cash Handling, Loss Prevention, Sales Process, etc. Having related job skills and expertise will give you an advantage when applying to be a Retail Store Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Retail Store Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Retail Store Customer Service Representative positions, which can be used as a reference in future career path planning. As a Retail Store Customer Service Representative, it can be promoted into senior positions as a Retail Sales Staff that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Retail Store Customer Service Representative. You can explore the career advancement for a Retail Store Customer Service Representative below and select your interested title to get hiring information.