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Description
Position Summary: Care Navigators are the company’s patient support liaisons and are often the first Ascend care team member to interact with new members, an important role where the company’s commitment to patient-first accessible healthcare is on display. Care Navigators are responsible for managing crucial aspects of a patient’s individualized care plan including providing clinical and administrative support, triaging patients, booking appointments, and preparing patients for examinations. With one-on-one interactions, this role will directly impact the lives of people – helping them get comfortable with a new approach to primary care. The Care Navigator is an integral member of a team focused on providing excellent and comprehensive primary care for a specific population of patients.
Key Performance Outcomes:
Key Responsibilities:
· Book telehealth appointments, triage patients virtually, and records patient interview, history & chief complaint utilizing Ascend’s EMR.
· Facilitate telehealth consultations by pre-visit chart review or planning, ensuring all equipment is operable prior to appointment, orienting patients to the technology, facilitates communication between provider and patient as needed, and participating in assessments by utilizing technology and other equipment for the purposes of the telehealth encounter.
· Prepare patients for examinations and performs/sets up referrals for routine screening tests; assists physician with exams; explain treatment procedures and physicians' instructions to patient.
· Work directly with the Care Coordinator to ensure all patients have care plans and follow up appointments lined out by the provider.
· Organize and manage inbound and/or outbound communications – calls, chats, and emails as assigned.
· Offer advice and guidance to new and existing members, educating new members on the benefits of Ascend Medical and clearly guide members on how to utilize the company’s services, and assist patients to understand and navigate their health insurance so they maximize available benefits.
· Processes patient phone messages, online messages, follow up calls, and routing them to other team members as appropriate; call/secure messaging with patients to obtain and relay pertinent information for the physician.
Who we are:
Ascend Medical, founded in 2021, reimagined primary care for all ages with integrated behavioral health meeting patients where they are, at home, at work or anywhere else with comprehensive Virtual and Mobile Care. Ascend accepts all major insurance plans. Plus, $25 monthly membership gives patients 24/7 virtual telehealth and waived mobile trip charges. Ascend has brought back the 'house call!' Consumers and Employers, including Fortune 100 companies, are embracing the Ascend model to increase healthcare utilization, improve outcomes and ultimately lower costs. Ascend will provide access and better healthcare outcomes to 186 Million Americans by 2031.
Requirements
Full Time
10/06/2022
10/19/2022
The job skills required for Care Navigator include Primary Care, Planning, CPR, etc. Having related job skills and expertise will give you an advantage when applying to be a Care Navigator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Care Navigator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Care Navigator positions, which can be used as a reference in future career path planning. As a Care Navigator, it can be promoted into senior positions as an Infection Control Coordinator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Care Navigator. You can explore the career advancement for a Care Navigator below and select your interested title to get hiring information.
If you are interested in becoming a Care Navigator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Care Navigator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Care Navigator job description and responsibilities
Care navigators can help all kinds of people facing all kinds of health concerns.
04/18/2022: Wilmington, DE
Health navigators build effective working relationships with their patients, helping to support, educate and assist patients to navigate the complex health care system.
05/07/2022: Paramus, NJ
To navigate this system, health navigators need to work effectively with both patients and multidisciplinary care providers and community partners.
03/08/2022: Nashua, NH
Assistance with establishing primary care physicians, specialists or other off site medical care.
02/24/2022: Raleigh, NC
Care Navigator educates patients and their families about their diseases through the treatment process.
03/12/2022: Tampa, FL
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Care Navigator jobs
With skill and practice,a care navigator can become amazingly precise and reach out across the teatment process.
02/24/2022: Kansas City, MO
Navigators must be ever watchful for patients treatment reaction and feedback.
03/08/2022: Cheyenne, WY
All Virtual primary care practices offer convenient appointments and prompt reporting of test results.
05/08/2022: Hartford, CT
Certified care navigators are part of a health care team.
03/06/2022: Yakima, WA
Care navigators can also be a licensed practical nurses (LVNs), registered nurses, or medical technicians.
02/16/2022: Asheville, NC
Step 3: View the best colleges and universities for Care Navigator.