2 Customer Care Advocate Jobs in Winston, NC
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Asante Health System is Hiring a Customer Care Advocate Near Winston, NC
If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the PepsiCo Customer Care Advocate may be an ideal position for you. As a PepsiCo Customer Care Advocate, you serve as the face and voice of the PepsiCo brand.
PepsiCo Customer Care Advocates deliver extraordinary care by promptly and accurately responding to customer inquiries. PepsiCo Customer Care Advocates strive to make it easy to do business with us, solving customer issues, while celebrating their value to us.
- Interact empathetically with customers and field personnel in a call center environment via phone and email in response to equipment malfunctions and service requests
- Gather and validate customer/equipment information and determine the issue by analyzing the symptoms
- Diagnose and resolve fountain issues, providing troubleshoot steps using diagnostic tools
- Research and document service related issues, escalations, and missed commitments and deliver seamless communication to ensure resolution
- Exemplary attendance and punctuality
- Follow standardized procedures to deliver world class customer service and first call resolution
- De-escalation of callers as needed
- Lifting weight up to 10 lbs. occasionally, negligible weight frequently
- Hybrid Role - both Office hours and Home Remote Hours
- Engaging personality that blends well with a fast-paced, goal-driven environment
- Proper phone etiquette and courtesy
- Highly organized with exceptional follow-through abilities
- Ability to speak and type clearly, concisely, and accurately, using proper grammar
- Ability to multitask between customer calls and logging of case notes/ template submissions in a fast paced environment
- Demonstrated ability to empathize with customers, and tailor communication to each individual
- Openness to constructive coaching and ability to implement recommended best practices to achieve performance objectives
- Ability to adjust to constantly-changing technology, processes, and team structures
- Ability to maintain stable performance under pressure during periods of high call volume
- Ability to work 2 days per week in office
- Sets high standards of performance for self, assuming personal responsibility and accountability for successfully meeting objectives
Job Summary
Full Time
Ancillary Healthcare
$35k-44k (estimate)
03/20/2023
05/30/2023
www.asante.org
Medford, Oregon
3,000 - 7,500
Max Anaba
<$5M
Ancillary Healthcare
Related Companies
About Asante Health System
Asante Health System, one of the largest healthcare providers in nine counties in Oregon, provides comprehensive medical care to more than 580,000 people throughout southern Oregon and northern California. Known for their strong reputation for high-quality care, Asante Health System is committed to investing in highly qualified people, new technology and modern facilities that promote healing. Asante facilities include Rogue Valley Medical Center in Medford, Three Rivers Community Hospital in Grants Pass, and additional healthcare partnerships throughout the region.
The job skills required for Customer Care Advocate include Customer Service, Call Center, Commitment, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Advocate positions, which can be used as a reference in future career path planning. As a Customer Care Advocate, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Advocate. You can explore the career advancement for a Customer Care Advocate below and select your interested title to get hiring information.
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