Job Summary:

Ensure that all practice functions are performed at a high level of quality, meeting all applicable regulatory and professional standards. Includes, day to day staff management, customer service, maintaining patient schedule for providers, interaction with clinical staff, as well as compliance with all local, state and federal laws.

ESSENTIAL FUNCTIONS:

• Oversee and manage the services that include but not limited to answering telephones, scheduling of appointments, collections, registration, prior-authorization, referrals, staff schedules, payroll, ordering of supplies, and medical records.
• Assists providers, front office and clinical staff, as necessary, to include filling in as front desk representative, assisting with clinical issues, coordinating patient tests, referrals, etc.
• Support administration, providers, and directors/managers in planning, implementing, and directing all practice activities.
• Ensure practice management standards are met
• Appropriately documents coaching, counseling, and disciplinary activities in compliance with applicable policies and regulations
• Conducts timely employee reviews and provides appropriate constructive feedback and training when necessary.
• Establishes and maintains effective working relationships with employees, payers, patients, and the public.
• Maintains confidentially regarding patient and/or family in accordance with professional and departmental standards.

ADDITIONAL RESPONSIBILITIES:

• As assigned.

KNOWLEDGE/SKILL/ABILITIES:

• Basic computer skills
• Knowledge of ICD-10 coding/diagnosis and medical terminology
• Analytical Skills
• Communication Skills
• Detail Oriented
• Interpersonal Skills
• Leadership Skills
• Technical Skills

AGE-RELATED COMPETENCIES: Demonstrates the basic knowledge and skills necessary to identify age-specific patient needs appropriate for this position.

Information Management: Treats all information and data within the scope of the position with appropriate confidentiality and security.

Risk Management/Quality Management/Safety: Cooperates fully in all Risk Management, Quality Management, and Safety Activities and Investigations.

MINIMUM POSITION QUALIFICATIONS:

• Education – High School Diploma or equivalent; AA degree in medical assisting or business preferred.
• Work Experience –
  • At least three years healthcare experience and/or working in a clinic setting.
  • One year supervisory experience preferred.
• Training –
• License/Certification – Certified Medical Assistant preferred

ENVIROMENTAL CONDITIONS: Work environment consists of daily patient contact, which may include exposure to blood, or other body fluids.