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Job Description

Description

Arrowhead Promotion and Fulfillment Co. Inc. is a leading promotional marketing services provider to many of America’s largest companies and their brands. As marketing partners, these companies look for our team to bring their brand promotions to life and ensure a successful experience for their customers. We serve a variety of industries and companies including Consumer Package Goods, Pharmaceutical, Manufacturing, Automotive, Outdoor Products, Retailers and more. From Sweepstakes, Games and Contests to ongoing Loyalty Marketing Programs, we have solutions to meet and exceed our clients expectations.


Arrowhead Promotion and Fulfillment Co. is looking for an Account Coordinator to focus on acquiring necessary business knowledge, technical capabilities, and understanding of Arrowhead's products, services, customer businesses, and promotions. Primarily a support role under supervision, as needed, of the Account Manager and Account Director. (Supervision is on an as needed basis - some small client promotions may not include direct supervision.) Training for the Account Coordinator position includes both formal and on-the-job and employee must be able to attend all training offered by Arrowhead.

 

Arrowhead offers a variety of benefits including: 

  • Medical, Dental and Vision insurances within 30 days of hire. 
  • Time off including: Vacation, sick pay, personal holiday, 9 paid holidays. 
  • 401k eligibility after 6 months of service.
  • Company paid life insurance, long term care and long term disability policies. 

Requirements

Essential Duties and Responsibilities:

• Orchestrator of the promotion and setup documentation

• Quality assurance of the promotion setup

• Executing and monitoring program results according to expectation

• Adhoc reporting of program statuses

• Client support for active program assistance including attending client status meetings and recording and distributing meeting notes

• Internal resource for department program clarifications/support

• Other duties may be assigned

Skills/Qualifications:

• Manage client requests and program inquiries via phone and email.

• Develop/Write SPEC documents, check lists, additional docs required for program setup.

• Attend and provide updates at internal and external weekly status meetings remote and in-person, where requested.

• Ability to work in a shared environment with other colleagues, when requested.

• Answer Client program questions before/after launch.

• Answer internal department questions before and during program.

• Develop and deploy a schedule for monitoring internal department’s statuses on program launch and activity.

• Provide instruction for invoicing, funding etc.

• Write work orders, funding requests, spec revisions.

• Provide client with activity and adhoc reports.

• Must demonstrate competent electronic business writing and verbal communication skills.

• Ability to take astute and timely meeting notes

• Adept at Microsoft Outlook including organization of many/multiple folders for received and sent messages, ability to easily find and present historical messages.

• Adept at Microsoft Excel for creating of tracking reports.

• Ability to effectively use Microsoft File Explorer including folder management, creation and integrity protection.

• Ability to effectively respond to questions from managers, clients, customers, and the general public.

• Must be able to multi-task and manage multiple programs and responsibilities.

• Must be able to understand and respond to varying levels of urgency.

• This position may require travel in and out of state for multiple days from time to time. Up to 10% of time.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, percentages, and decimals.

• Ability to solve practical problems and deal effectively within a variety of situations.

• Ability to learn and understand customer businesses and promotions including refunds/rebates/coupons, sweepstakes/contests, call center activities, database management, distribution of POS/collateral materials, Internet programs/web development, direct mail/product sampling, and marketing reports.

• Demonstrate acute organizational skills.

Education/Experience:

• 2 years degree or equivalent work experience in related field.

• Must be proficient in the use of Word and Excel.

• Must be proficient in the use of Internet, Social Media platforms, and Microsoft Outlook e-mail.

• Having proficiencies in wireframe software and Google Data Studio is a bonus.

Physical demands and work environment:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the job, the employee is regularly required to sit. The employee frequently is required to stand and walk.

• The noise level in the work environment is generally quiet and may include shared workspace.

Skills for Account Coordinator

The job skills required for Account Coordinator include Customer Service, Verbal Communication, Life insurance, Promotion, Integrity etc. Having related job skills and expertise will give you an advantage when applying to be an Account Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Coordinator. Select any job title you are interested in and start to search job requirements.

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Career Path for Account Coordinator

The following is the career advancement route for Account Coordinator positions, which can be used as a reference in future career path planning. As an Account Coordinator, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Coordinator. You can explore the career advancement for an Account Coordinator below and select your interested title to get hiring information.

How to Become an Account Coordinator

If you are interested in becoming an Account Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Account Coordinator for your reference.

Step 1 Understand the job description and responsibilities of an Account Coordinator

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Step 2 Knowing the best tips for becoming an Account Coordinator can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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