Description

Arrowhead Promotion and Fulfillment Co. Inc. is a leading promotional marketing services provider to many of America’s largest companies and their brands. As marketing partners, these companies look for our team to bring their brand promotions to life and ensure a successful experience for their customers. We serve a variety of industries and companies including Consumer Package Goods, Pharmaceutical, Manufacturing, Automotive, Outdoor Products, Retailers and more. From Sweepstakes, Games and Contests to ongoing Loyalty Marketing Programs, we have solutions to meet and exceed our clients expectations.

Arrowhead Promotion and Fulfillment Co. is looking for an Account Coordinator to focus on understanding Arrowhead's products, services, customer businesses, and promotions in order to support our client’s needs. This is primarily a support role under supervision, as needed, of the Account Manager and Account Director. Training for the Account Coordinator position includes both formal and on-the-job and employee must be able to attend all training offered by Arrowhead.

Arrowhead offers a variety of benefits including: 

• Medical, Dental and Vision insurances within 30 days of hire. 

• Time off including: Vacation, sick pay, personal holiday, 9 paid holidays. 

• 401k eligibility after 6 months of service.

• Company paid life insurance, long term care and long term disability policies. 

Requirements

Account Coordinator Essential Duties and Responsibilities:

• Orchestrator and quality assurance of the promotion and setup documentation

• Executing and monitoring program results according to expectation

• Adhoc reporting of program statuses

• Client support for active program assistance including attending client status meetings and recording and distributing meeting notes

• Internal resource for department program clarifications/support

• Other duties may be assigned

Account Coordinator Skills/Qualifications:

• Manage client requests and program inquiries before/after launch via phone, email, video conference meetings or video calls.

• Develop/Write various documents and check lists required for program setup.

• Attend and provide updates at internal and external weekly status meetings remote and in-person, where requested.

• Develop and deploy a schedule for monitoring internal department’s statuses on program launch and activity.

• Provide instruction for invoicing, funding etc.

• Write work orders, funding requests, spec revisions.

• Must demonstrate competent electronic business writing and verbal communication skills.

• Adept at Microsoft Outlook, Microsoft Excel and Microsoft File Explorer.

• Ability to effectively respond to questions from managers, clients, customers, and the general public.

• Must be able to prioritize, multi-task and manage multiple programs and responsibilities.

• Demonstrate acute organizational skills.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, percentages, and decimals.

• Ability to solve practical problems and deal effectively within a variety of situations.

• Ability to learn and understand customer businesses and promotions including refunds/rebates/coupons, sweepstakes/contests, call center activities, database management, distribution of POS/collateral materials, Internet programs/web development, direct mail/product sampling, and marketing reports.

• Ability to work in a shared environment with other colleagues, when requested.

• This position may require travel in and out of state for multiple days from time to time. Up to 10% of time.

Account Coordinator Education/Experience:

• 4 year degree or equivalent work experience in related field.

• Must be proficient in the use of Internet and Social Media platforms..

• Having proficiencies in wireframe software and Google Data Studio is a bonus.

Account Coordinator Physical Demands and Work Environment:

• While performing the duties of the job, the employee is regularly required to sit. The employee frequently is required to stand and walk.

• The noise level in the work environment is generally quiet and may include shared workspace.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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