Job Title:

Resident Services Assistant

Department/Group:

Resident Services

Job Description

Company Philosophy

Arrow Senior Living Management believes that each employee makes a significant contribution to our success in fulfilling our mission to provide exceptional, loving and dignified care.That contribution should not be limited by assigned responsibilities.Therefore, this position description is designated to outline primary duties, qualifications and job scope, but not limit the individual or the organization to just the work identified.It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

Key Accountability

To assistin and maintain a quality activities program that enriches the lives of the seniors in our community as well as to provide five-star customer service.

Duties

• Present a professional demeanor that communicates a corporate philosophy of service, goodwill, and genuine interest in each resident’s needs.
• Responsibility for assisting in the design, organization, and evaluation of a planned activity program.
• Ensure that activities foster and maintain independent functioning.
• Help manage all social activities in and out of the community.
• Familiarize yourself with residents of the community, including a detailed understanding of each resident’s unique interests, hobbies, history, and personal challenges.
• Help in development and maintenanceof a resident book, including photograph and contact information of each resident (to remain at the front desk).
• Participate in resident orientations by explaining amenities, routines, and expectations of the community and your department.
• Observe residents’ ability to perform daily ADLs and social skills, communicate potential difficulties, or opportunities to the appropriate team member.
• When called upon, participate in care planning and other meetings, formal and informal.
• Plan daily schedule to maximize interaction with residents.
• Participate in all training offered by employer.
• Assist in monitoring emergency call system and respond via set protocol.
• Coordinate, participate in, assist, and support the resident’s council by holding meetings so residents may voice their concerns and suggestions, and in turn, respond to issues raised by the residents.
• Develop written plan of monthly activities, providing activities 7 days-a-week, including evening and night programming.
• Assist with creation and publicationof monthly or bi-monthly activities calendar and newsletter for distribution inside and outside of the community and on the community web page.
• Interview new residents at time of arrival and existing residents periodically to discover activity interests and develop programs to fit interests of the majority of the resident population.
• Organize leisure time activities such as games, puzzles, movies, etc.
• Decorate the community for all special events, holidays, and parties.
• Perform other duties as assigned.

Requirements

• Be at least eighteen (18) years of age.
• Previous experience in conducting group activities and senior housing preferred.
• Knowledge of the requirements for providing care and supervision appropriate to the residents.
• Be in good health and physically and mentally capable of performing assigned tasks.Good physical health and freedom from tuberculosis shall be verified by a health screening performed by a physician not more than six (6) months prior to or seven (7) days after employment.
• Must be criminally cleared by DOJ and FBI background check.
• Must have a clean driving record as per the insured’s policy.
• Has demonstrated skills, knowledge and competency in the areas of leadership and supervision, including time management and organization, as well as the ability to represent and promote activities and programs.
• Proficient written and oral communication skills required.