Job Title:

Plant Operations Assistant

Department/Group:

Plant Operations/ Non-Exempt

Company Philosophy

Arrow Senior Living Management wantseveryperson who chooses to join our teamto understand that they play a very importantpart in a much larger story of residents’ lives. It is our hope that Arrow team members create joy-filled memories with this respected generation. And because there is no greater gift that someone can give than their time, we thank you for your generosity.

Key Accountability

1)Assist the Plant Operations Director in maintaining all areas of the community, as well as servicing of equipment and tools

2)Rapidly respond to repair and maintenance requests and properly document their progress and completion.

3)Keep safety of employees, guests, and residents at top of mind, whether regarding potential environmental hazards or in relation to emergencies.

Duties

This position description is designated to outline primary duties, qualifications, and job scope, but not limit the individual or the organization to just the work identified.It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.

• Present a professional demeanor that communicates a corporate philosophy of service, goodwill, and genuine interest in each resident’s needs.
• Conduct daily inspection of building interior, exterior grounds, and outside equipment.
• Maintain all areas of the Community and grounds including but not limited to the building, grounds, fences, parking areas, ditches, furniture, appliances, heating and air conditioning, and lift stations.
• Maintain all service equipment, power equipment, power tools, hand tools, and kitchen equipment according to manufacturer's guidelines.
• Maintain maintenance records on all maintenance services.
• Fulfill all work order requests per company guidelines and in a timely fashion.
• Communicate with residents the status of repairs and maintain awareness of resident satisfaction after service completion.
• Produce housekeeping schedule, maintaining appropriate staff needs to ensure exceptional, timely service to residents.
• Report immediately any personnel and maintenance concerns to Plant Operations Director.
• Assist in ensuring the safety of building for all residents, staff and guests.
• Remove snow and ice from all walkways as required.
• Maintain and control maintenance supply inventory, conducting inventory of all furniture, fixtures and equipment both monthly and annually.
• Listen and respond professionally to resident complaints and suggestions regarding building maintenance and appearance, assuring resident their feedback is important.
• Familiarize yourself with residents of the Community.
• Observe residents’ ability to perform daily ADLs and social skills, communicate potential difficulties or opportunities to the appropriate team member.
• When called upon, participate in care planning and other meetings.
• Perform all other duties as assigned.

Requirements

• Certification and experience in HVAC highly recommended.
• Must score an 80% or higher on Arrow’s Basic Maintenance Test.
• CPO certification and pool experience highly recommended. May be required to become certified if not current.
• Thorough knowledge of construction, refinishing, painting, plumbing, floor/carpet care, refurbishing required.Landscaping experience a plus.
• Must have at least two years of experience in apartment or other multiple unit maintenance.
• Be at least eighteen (18) years of age.
• Be in good health, and physically and mentally capable of performing assigned tasks.Good physical health shall be verified by a health screening performed by a physician not more than six months prior to or sevendays after employment.
• Demonstrates freedom from pulmonary tuberculosis within seven days of employment and annually thereafter.
• Must be criminally cleared.
• Experience in senior housing is preferred.
• Proficient written and oral communication skills required.
• A working knowledge of current OSHA regulations.
• Must have a clean driving record as per the insurance carrier’s policy.

Physical Requirements

While performing the duties of this job, the employee is regularly required to communicate in person and through written correspondence and navigate visually. This position is very active and requires standing, walking, bending, kneeling, and stooping all day. This position also requires employee to be able to retrieve items from storage, including overhead bins or cabinets. The employee must frequently lift and/or move items more than 50 pounds and must push/pull a wheeled maintenance cart. The use of a ladder is required. The job functions require both indoor and outdoor work, including in periods of inclement weather.