Our mission. Ark Behavioral Health is a network of Drug and Alcohol Addiction Treatment Facilities that provide a variety of levels of care to those who are prepared to begin their journey toward recovery.

We are looking for a full-time Admissions Coordinator at Ark Behavioral Health in Quincy, Massachusetts.

Job Summary: The Admissions Coordinator is responsible for completing successful admissions from start to finish. Answering inbound calls as well as completing outbound follow up and documenting all correspondence. Coordinates with staff to ensure patient's admission to a treatment facility follows all appropriate guidelines.

Responsibilities:

• Adhere to the admissions department census goal and admission numbers by week/month. Understand and adhere to department and company KPIs and goals
• Create and maintain treatment reports on all admissions and inquiries using the tools directed by your supervisor
• Serve as a resource to potential patients, their loved ones, or any other related party inquiring about treatment services
• Adhere to HIPAA regulations
• Follow QA on admissions
• Answer phones and maintain professionalism throughout all calls
• Schedule transportation and track incoming flights for clients attending our programs
• Present programs in detail to family members and potential clients. Remove all "admission barriers" on the front end
• Communicate any client needs with the appropriate departments; clinical, UR, case management, client advocacy, etc.
• Verify verification of benefits and relay information and OOP to the family and/or client accurately. Stay current on types of insurance that works for the facility
• Ensure an assessment is coordinated for the admission and is approved by the appropriate party
• Identify medical and psychiatric emergent needs on the front end of admission and notify appropriate team members and address the needs prior to admission
• Enter appropriate documentation in KIPU, Salesforce, and all associated systems as instructed by supervisor
• Update Salesforce with any cancellations, admissions and notifications
• Relay necessary information in a concise manner to management, peers, and client's/family members post admission and any concerns that arise after admission work with the appropriate team members to resolve the issue
• Follow detailed processes and procedures as set forth by department managers to ensure a safe and accurate admission
• Have knowledge on all programs offered at facility. Stay current on all changes regarding programs and services offered at facility

Requirements:

• Excellent interpersonal communication and presentation skills
• Detailed oriented and able to work under pressure
• Ability to handle multiple priorities with a sense of urgency
• Strong organizational, problem-solving and time management skills
• Exceptional customer/client service with the ability to resolve service issues
• Knowledge of Drug-free Workplace Policies
• Knowledge of Addiction Issues, co-occurring disorders, and the 12-Step Recovery Program

Qualifications:

• Bachelors degree
• High school diploma with 6 months experience working in Admissions
• Customer Service experience preferred

Why Work for Us! We provide an environment where our employees can grow and advance professionally, with a healthy balance between work and personal lives. Our biggest investment is in our employees, so we reward and recognize hard work by promoting from within when possible. We pay competitively and offer a variety of benefits to meet your wellness and financial needs.

EEO and Accommodations We are deeply committed to building a workplace and community where inclusion is not only valued but prioritized. We're proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

We are committed to providing reasonable accommodation to qualified individuals with disabilities in the employment application process. To request accommodation, please contact Human Resources at least one week in advance of your interview.