Front Office Coordinator - Chandler, Arizona 85248

Full Time - Monday - Friday (clinic hours), no weekends!

Job Summary:

The Front Office Coordinator (FOC) is responsible for greeting, checking in, scheduling, and taking payment from patients. The FOC is responsible for ensuring paperwork and EMR systems are current and correctly filled out. The FOC will educate and respond to patient’s questions in office as well as on the telephone as needed. The FOC is the first interaction with each patient. Therefore, the FOC is held to a high standard to assist patients in coming into the office for treatment.

Supervisory Responsibilities:

This position does not have supervisory responsibilities.

Duties/Responsibilities:

• Greet patients entering and exiting the office
• Check patients in and out of EMR system
• Answer phones/check voicemail
• Monitor and follow up with online leads
• Call new patients to schedule
• Enter and schedule patients in EMR system
• Enter patients into Microsoft Planner(s)
• Update and maintain Microsoft Planner(s)
• Create new patient folders
• Forms and office supply inventory
• Review clinical documentation
• Assist and complete verification of benefits
• Assist and complete prior authorizations
• Scan/fax documents
• Take and log payments
• Create and build out provider’s schedule
• Data entry into spreadsheets for production and compliance monitoring
• Keep lobby and area clean and presentable
• Attend dinner events to schedule patients as needed

Required Skills/Abilities:

• Proficient written and verbal communication skills
• Proficient telephone skills
• Proficient typing skills
• Proficient in Microsoft Office
• Strong attention to detail
• Works collaboratively with others and is a team player
• Professional appearance and mannerisms
• Able to demonstrate compassion when dealing with others including patients and staff members
• Able to prioritize tasks and follow supervisor and provider’s instructions
• Enjoys making others smile and building relationships

Education and Experience:

• A High School Diploma or GED with equivalent work experience.
• At least one-year related work experience is preferred
• One year in provider’s clinic is preferred
• Knowledge of medical terms or pain management is preferred

Physical Requirements: 

• Requires the effective use of office equipment including, but not limited to, computers, phones, and printers.
• Ability to sit at computer terminal for extended periods of time.
• Ability to communicate via telephone.
• Ability to communicate in an active office environment.
• Must be able to lift up to 15 pounds at times.

What About Benefits?

More than just pay, as a member of our team, you will have access to our comprehensive package of benefits that includes:

• Medical, dental, and vision insurance
• Life, AD&D, short-term and long term disability coverage
• 401K retirement program
• Paid time off (PTO)
• Tuition reimbursement
• Employee-only perks and discounts

What To Do Next?

We review applications on a first-come, first-served basis. If you want to make a difference, if you want to be part of a team of like-minded people who work together to grow, develop, and change lives, then click the button on this page to apply to this position now.

Arizona Pain Relief is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

www.arizonapainrelief.com