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Arizona Department Of Transportation
Ehrenberg, AZ | Full Time
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Customer Service Representative 2
$72k-88k (estimate)
Full Time 1 Month Ago
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Arizona Department Of Transportation is Hiring a Customer Service Representative 2 Near Ehrenberg, AZ

Requisition # 515198

Customer Service Representative 2

DEPT OF TRANSPORTATION

Job Location:

Address: I-10 Milepost 3.8, Ehrenberg, AZ

To apply and be considered:

In order to be considered for this opportunity, you must apply directly on the state website. To do so, please visit: https://www.azstatejobs.gov/jobs/customer-service-representative-2-ehrenberg-arizona-united-states-39786b04-84a8-4f7f-bc18-f09212cbb6ed

Posting Details:

Anticipated Salary: $34.712.54

Grade: 15

Job Summary:

Under general supervision the CSR 2 will perform a variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. To interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ESB Port Operations. May screen and weigh or assist with weighing commercial vehicles. A weight master certification is preferred. Examine vehicle registrations and other documents to determine authenticity. Issue permits and calculate, collect appropriate fees and taxes, and complete associated cash reconciliations. Is responsible for security of cash receipts, information and a wide variety of accountable forms. Regulates, through permit issuance, domestic and foreign-based commercial vehicle traffic entering and exiting the State. Performs duties which involve continual public contact, which may involve face to face contact with irate individuals. Incumbent will be assigned to one of three shifts may be rotated, as necessary. Overnight travel may be required.
Background check is required.

Job Duties:

Essential Duties and Responsibilities include but are not limited to:

  • Answer various inquires pertaining to motor vehicle administrative rules, regulations, federal and state statutes, policies and procedures. Resolves customer issues, problems and/or concerns. Provides information to representatives of other states motor carrier entities, transportation personnel, law enforcement agencies, T&R offices and other governmental entities
  • Provides motor carrier customer contact, follow-up and information referral service relative to the ECD Enforcement programs
  • Issues applicable permits, routes over-dimensional loads and collects appropriate fees and taxes. Reconciles cash receipts and prepares daily deposits. Must identify when enforcement actions is required and refer the problem to an enforcement officer or supervisor. Examines motor carrier vehicle registrations and related documents to determine authenticity
  • Prepares appropriate reports per agency and ECD requirements. Communicates pertinent motor carrier size/weight, permit and other related information through electronic, written or oral means with peers, supervisors, other agencies including other governmental agencies and the public. Attends various meetings, conferences and training sessions

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

  • Police Department functions, organization, mission, procedures, objectives, policies, rules and regulations particularly those applicable to law enforcement
  • Practices of computer applications and software; of Spillman Cad RMS, Query Analyzer, Livescan, and Armani
  • Federal OSHA, State and County regulations and policies regarding safe work practices
  • Commercial Vehicle Safety Alliance (CVSA) laws, Arizona Police Officer Standards and Training (AZ Post Rules), EPro/Transport, the Arizona Management System and all ADOT software used in Enforcement Services Bureau (ESB)

Skills in:

  • Maintain working relationships with other agency divisions, the public, employees and contractors
  • Strong math, critical thinking, research and complex analysis
  • Problem solving and conflict resolution, interpersonal and employee relations
  • Multi-tasking and time management of multiple and sometimes competing priorities and deadlines
  • Decision making; oral and written communication in the preparation of clear concise reports, correspondence and power point presentations

Ability to:

  • Read, comprehend, and interpret detailed, complex written material
  • Conduct research and compile findings; to handle a variety of complex, sensitive and confidential materials simultaneously
  • Prioritize work assignments and meet deadlines, resolve issues; be tactful but diplomatic
  • Remain professional under stress
  • Work independently without supervision; interact tactfully, persuasively and effectively, demonstrating sensitivity in dealing with individuals from diverse backgrounds
  • Work cooperatively as part of a team and remain calm and focused and adapt quickly to changing priorities

Selective Preference(s):

The ideal candidate for this position will have:

Two (2) or more years administrative and/or operations support experience meeting the KSAs. A weight master certification is preferred.

Pre-Employment Requirements:

This position requires possession of a valid Arizona Class D Driver License. Candidates for this position must complete and sign PART 1 of the State of Arizona Application for Employment at the time of interview, which will allow ADOT to obtain the candidate's motor vehicle record (MVR). If considered, PART 2 of the State of Arizona Application for Employment allows a record review and reference check. The most recent 39-month period shown on the MVR will be reviewed in accordance with A.A.C. R2-10-207.11 (H) and (I). The review must show an acceptable driving record prior to any offer of employment being made by ADOT. Employment is contingent upon an acceptable MVR and record review/ reference check.

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:

  • Sick leave
  • Vacation with 10 paid holidays per year
  • Health and dental insurance
  • Retirement plan
  • Life insurance and long-term disability insurance
  • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement:

Mandatory participation in the Arizona Retirement System (ASRS) is required.

Contact Us:

Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-7279. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.

Job Type: Full-time

Pay: $34,712.54 per year

Benefits:

  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Shift:

  • Rotating shift

Ability to commute/relocate:

  • Ehrenberg, AZ: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Summary

JOB TYPE

Full Time

SALARY

$72k-88k (estimate)

POST DATE

02/02/2023

EXPIRATION DATE

03/03/2023

WEBSITE

dot.state.us.az

HEADQUARTERS

Phoenix, AZ

SIZE

<25

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