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Requisition # 515198
Customer Service Representative 2
DEPT OF TRANSPORTATION
Job Location:
Address: I-10 Milepost 3.8, Ehrenberg, AZ
To apply and be considered:
In order to be considered for this opportunity, you must apply directly on the state website. To do so, please visit: https://www.azstatejobs.gov/jobs/customer-service-representative-2-ehrenberg-arizona-united-states-39786b04-84a8-4f7f-bc18-f09212cbb6ed
Posting Details:
Anticipated Salary: $34.712.54
Grade: 15
Job Summary:
Under general supervision the CSR 2 will perform a variety of customer service activities at the Ports of Entry/offices that do not require an AZ P.O.S.T certified peace officer. To interpret and communicate the provisions of state and federal motor vehicle codes pertaining to size/weight applicable to ESB Port Operations. May screen and weigh or assist with weighing commercial vehicles. A weight master certification is preferred. Examine vehicle registrations and other documents to determine authenticity. Issue permits and calculate, collect appropriate fees and taxes, and complete associated cash reconciliations. Is responsible for security of cash receipts, information and a wide variety of accountable forms. Regulates, through permit issuance, domestic and foreign-based commercial vehicle traffic entering and exiting the State. Performs duties which involve continual public contact, which may involve face to face contact with irate individuals. Incumbent will be assigned to one of three shifts may be rotated, as necessary. Overnight travel may be required.
Background check is required.
Job Duties:
Essential Duties and Responsibilities include but are not limited to:
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
Skills in:
Ability to:
Selective Preference(s):
The ideal candidate for this position will have:
Two (2) or more years administrative and/or operations support experience meeting the KSAs. A weight master certification is preferred.
Pre-Employment Requirements:
This position requires possession of a valid Arizona Class D Driver License. Candidates for this position must complete and sign PART 1 of the State of Arizona Application for Employment at the time of interview, which will allow ADOT to obtain the candidate's motor vehicle record (MVR). If considered, PART 2 of the State of Arizona Application for Employment allows a record review and reference check. The most recent 39-month period shown on the MVR will be reviewed in accordance with A.A.C. R2-10-207.11 (H) and (I). The review must show an acceptable driving record prior to any offer of employment being made by ADOT. Employment is contingent upon an acceptable MVR and record review/ reference check.
Benefits:
The Arizona Department of Administration offers a comprehensive benefits package to include:
For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
Mandatory participation in the Arizona Retirement System (ASRS) is required.
Contact Us:
Arizona State Government is an EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-7279. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer. All newly hired employees will be subject to E-Verify Employment Eligibility Verification.
Job Type: Full-time
Pay: $34,712.54 per year
Benefits:
Shift:
Ability to commute/relocate:
Work Location: One location
Full Time
$72k-88k (estimate)
02/02/2023
03/03/2023
dot.state.us.az
Phoenix, AZ
<25
The following is the career advancement route for Customer Service Representative 2 positions, which can be used as a reference in future career path planning. As a Customer Service Representative 2, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative 2. You can explore the career advancement for a Customer Service Representative 2 below and select your interested title to get hiring information.