Account Executive - Commercial Risk Insurance, Transportation Practice, Kapnick Insurance Group

Job Type Full-time Description **Department:** Commercial Risk-Transportation

**FLSA Status:** Exempt

**Work Schedule:** MF 8:30-5

**Location:** Flexible

**Job Status:** Full Time

**Positions Supervised:** None

**POSITION SUMMARY**

Account Executives are responsible for placement and technical analysis of commercial insurance coverages. They build strong relationships by working closely with Client Executives and overseeing services provided by other

departments, with the support of the Account Manager. They are also responsible for managing carrier

relationships and staying abreast to current offerings. They do all this while representing our agency in a manner consistent with our Core Values, and making Kapnick the best in our business.

**ESSENTIAL FUNCTIONS**

**Reasonable Accommodations Statement**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

**Essential Functions Statement(s)**

***Risk Management Services***

Provide exceptional advice and counsel

Advanced level technical product knowledge and coverage interpretation

Engage in Risk Architecture (program design) understanding all aspects of the fundamentals of risk

management and applying those principles to the benefit of our clients

Review and understand clients operations and exposures to risk

Gather needed underwriting information for new and remarketed commercial accounts

Understand and recommend risk control measures and behavior modification programs driving utilization of our Kapnick Risk Solutions

Review contracts, leases and other agreements providing proper risk transfer solutions

***Insurance Brokering***

Provide clients the best value for their insurance dollars spent

Market submissions to carriers to obtain the best insurance program for the clients needs

Preparation of proposals, supporting sales pieces, information and analysis to assist the Client Executive to write accounts

Underwrite and price accounts for which we have underwriting authority following rules, limitations and policies set forth by the carrier

Communicate with Client Executive the placement strategy throughout the placement process

Assist in identifying marketing placements for commercial accounts that may fall outside of transportation servicing teams once written

***Carrier Relations***

Serve as the on-going relationship manager for a portfolio of insurance carriers

Serve as point of contact for carrier partners and convey information to the team

Handle communication with carriers to understand their goals and objectives and how they impact our clients

Keep informed of carriers websites, bulletins, target markets, and adjustments to underwriting processes

Primary negotiator and relationship builder with carrier underwriting

***Client Servicing***

Provide expertise to the service team when coverage concerns arise

Communicate to the service team information about the client including buying styles, expectations, problems, concerns, and other relevant knowledge to assure a consistently higher level of service

Accept responsibility for significant problems on current accounts, working with team members to develop solutions and communicate these to our clients in a manner consistent with our Core Values

Prepare premium allocations, invoices, binders, certificates, finance agreements, and all other items related to new business accurately, and within firm service standards

***Account Management***

Respond to all client requests received by phone, mail, email, walk in or fax in a timely manner

Prepare invoices, binders, certificates, change requests, and all other related items accurately following agency service standards and procedures

Proactively make contact with clients through phone/email/mail as assigned

Work to manage clients' risk and ensure all exposures are properly addressed

Prepare and provide premium quotations to prospects and clients per department service standards and procedures

Manage the collection process for agency billed items

Prepare proposals for new and renewal accounts per department service standards and procedures

Understand and provide training to clients for policy eServices

Utilize and offer company "green" options to clients

Monitor and manage voicemail, incoming mailboxes, outlook, and activities per agency service standards and procedures

Promote the firm and insurance industry in the community

Verify and maintain information in our agency management system and electronic files, accurately and consistently, following department service standards & procedures

Attend and participate in department meetings and training sessions as required

Offer innovation and process improvements where possible to help with agency wide improvements and efficiencies

Assist producers with onboarding of new clients

***Other***

Offer innovation and process improvements where possible to help with firm wide

efficiencies

Maintain files accurately and consistently using EPIC

Review discrepancies after policy checking

Manage voicemail, incoming mailboxes, outlook, and activities per agency service standards

Verify and maintain information in our agency management system and electronic files, accurately, promptly, and consistently, following agency service standards and procedures

Act as back-up and support for other Account Executives and Account Managers as needed

Perform your job in such a manner that other employees will consider it a pleasure and privilege to work with you

Regular and timely attendance is an essential function of the job

Perform other duties as assigned

Requirements **POSITION QUALIFICATIONS**

**Competency Statement(s)**

Accountability - Ability to accept responsibility and account for his/her actions.

Analytical Skills - Ability to use thinking and reasoning to solve a problem.

Communication - Ability to communicate effectively with others using the spoken and written word.

Confidentiality - Ability to maintain strict confidentiality in accordance with Kapnick privacy guidelines including but not limited to HIPAA/HITECH as it relates to all divisions of Kapnick Insurance.

Customer Oriented - Ability to take care of the customers needs while following company procedures.

Decision Making - Ability to make critical decisions while following company procedures.

Detail Oriented - Ability to pay attention to the minute details of a project or task.

Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.

Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.

Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.

Organized - Possessing the trait of being organized or following a systematic method of performing a task.

Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties.

Relationship Building - Ability to effectively build relationships with customers and co-workers.

Technical Aptitude - Ability to comprehend complex technical topics and specialized information.

Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Working Under Pressure - Ability to complete assigned tasks under stressful situations.

**SKILLS & ABILITIES**

**Experience:** 3-5 years experience in insurance industry preferred

**Computer Skills:** Word, Excel, Outlook, Video Conferencing Teams and Agency Management Systems

**Certification & Licenses:** Industry specific designations such as CIC, CRM, CPCU, p