1 Technical Customer Support Job in Surrey, ND
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Argus Controls is Hiring a Technical Customer Support Near Surrey, ND
For the last 35 years, we’ve been providing the world with the most advanced control systems for horticulture. Our business has tripled in the last few years alone. And now we’re leaping forward with ground-breaking software, enriched data solutions and cutting-edge artificial intelligence tools that will change the way growers grow, and the future of agriculture.
Grow beyond your expectations for your career. Grow with Argus.
- Act as the initial point of contact and provide a timely response for all customer service requests using the service desk system.
- Diagnose, troubleshoot, configure, and resolve software and hardware issues for horticulture equipment for existing Argus projects in collaboration with technical personnel, business professionals, and clients.
- Interpret customer requirements and technical documentation applicable to equipment control for indoor and outdoor greenhouse facilities.
- Provide technical input resulting in operational decisions for horticultural facilities.
- Process returns merchandise authorizations and standard replacement parts orders.
- Produce technical documentation for system audits.
- Provide guidance on the technical and operational specifications of Argus-related equipment for internal and external customers.
- Maintained logs and resolution reports for all service tickets and calls.
- Comply with policies and procedures as specified in the Argus Employee Policy Manual and Quality Management System.
Knowledge, Skills & Abilities:
- Strong customer service experience.
- Strong communication and interpersonal skills.
- Able to effectively apply basic principles of project management.
- Meticulous and detail-oriented.
- Familiar with Microsoft Office Suite, AutoCAD, Jira/Confluence, ERP Systems.
Education & Experience:
- Bachelor of Science in Engineering Technology (or equivalent), or 1 years of experience and Associate Degree in Engineering Technology (or equivalent)
https://arguscontrols.com/careers/
Job Summary
Full Time
09/20/2022
10/01/2022
The job skills required for Technical Customer Support include Customer Service, Troubleshooting, Microsoft Office, Futures, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Customer Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Customer Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Customer Support positions, which can be used as a reference in future career path planning. As a Technical Customer Support, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Support. You can explore the career advancement for a Technical Customer Support below and select your interested title to get hiring information.
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