Software Implementation Project Manager

At Arena Analytics, we believe that talent is equally distributed, but opportunity is not. Our goal is to rewire the labor market by applying predictive analytics, data science, and artificial intelligence to transform the way organizations identify, match, and hire people. Through our solutions, employers maximize retention by hiring people more likely to stay, improve performance by matching people to the right jobs, and reduce bias in the hiring process by leveraging our powerful AI model. We’re looking for passionate, collaborative, entrepreneurial people who care about building valuable solutions to fundamentally shift hiring practices for the better. 

Job Responsibilities:

Reporting to the Director of Implementations and Client Success, this roleserves Serves as the Implementation Project Lead on the Arena team and is the main point of contact for our clients throughout the implementation process. This critical role to our relationship and success with a client sets the example of customer service excellence, responsiveness, and client advocacy. With an eye laser pointed toward a successful launch, individuals in the role will have a critical part in the overall client journey.

Responsibilities include:

• Serve as a knowledgeable expert on the Arena products and services for clients
• Orchestrate all parties throughout the implementation process to ensure a seamless experience for the client
• Follow up with client or internal stakeholders on action items and to keep the project on track
• Work closely with Engineering on integration workflow solutioning and collaborating with ATS resource(s) to facilitate integration execution
• Manage the project plan and update accordingly as things progress to keep all parties aligned
• Provide training to users on the Arena products and best practices for incorporating them into their workflows for optimal ROI
• Answer any client questions and address concerns in a timely manner throughout the implementation process
• Participate and assist in process enhancements initiatives to improve client experience and drive efficiencies
• Provide feedback from clients to our Product team to incorporate into Voice of Client and future enhancement requests
• Submit and track tickets to Engineering for setup, configuration, and integration pieces of the implementation
• Prepare agendas and presentation materials for meetings
• Coordinate, schedule, and lead project meetings by opening the call, reviewing agenda, and handing off to any SME’s or other presenters
• Send recap emails after each meeting/call to keep all parties informed and aligned
• Maintain and update Salesforce for business reporting and visibility
• Attach all client materials into the appropriate client folder in the CS Shared Drive

Qualifications:

1-2 years of experience working for a SaaS organization

2-3 years experience as an implementation consultant, project manager, or coordinator for SaaS – plus, if those projects included integrations or data analytics

1-2 years of experience in a client facing position, preferable B2B

Experience with a project management tool and/or Smartsheets

Work Hours and Benefits

Arena is a remote friendly company, with a main office in Baltimore, MD for those who love an office environment, and the opportunity to work remotely in multiple states. We believe in work-life balance and want our full-time exempt employees to complete their work within a 40 hour work week. We offer a competitive salary and benefits, equity grant, 401K, PTO, and annual learning stipend.

EEO Statement

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.