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Arena Analytics
Baltimore, MD | Full Time
4 Months Ago
IT Analyst
Arena Analytics Baltimore, MD
Full Time | IT Outsourcing & Consulting 4 Months Ago
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Arena Analytics is Hiring an IT Analyst Near Baltimore, MD

At Arena Analytics, we believe that talent is equally distributed, but opportunity is not. Our goal is to rewire the labor market by applying predictive analytics, data science, and artificial intelligence to transform the way organizations identify, match, and hire people. We’re looking for passionate, collaborative, entrepreneurial people who care about building valuable solutions to fundamentally shift hiring practices for the better. 

Job Responsibilities:

Reporting to the Director of DevSecOps, this role will be responsible for IT SaaS systems administration, implementing IT compliance requirements, handling employee onboard and offboarding, and internal IT support. This is a hybrid remote/office position requiring an average of 1-2 days a week in person at our Baltimore office.

Responsibilities include but are not limited to: 

  • Manage IT SaaS systems including Google Workspace, Slack, JAMF, JumpCloud, Atlassian, and antivirus.
  • Proactively identify areas of improvement in key IT systems, including adherence to security best practices.
  • Assess IT systems and internal policies and procedures for adherence to security and compliance frameworks such as SOC2.
  • Document internal IT procedures, organization-wide IT and security policies, and “how to” guides.
  • Monitor audit logs and IT and security alerts for anomalies, interpreting root-cause, and escalating to the appropriate team for review and remediation.
  • Respond to IT tickets and provide technical support to primarily remote employees.
  • Manage IT asset inventory, including laptop setup, wiping / decommissioning, and stock ordering.
  • Prepare new hires for success with IT systems access and laptop preparation. 

Qualifications and Skills:

  • Experience troubleshooting Windows, Mac and Linux-based PCs.
  • Familiarity with Google Workspace administration.
  • Familiarity with MDM solutions such as JAMF, JumpCloud, ManageEngine.
  • Familiarity with SSO technologies such as SAML, and solutions such as Okta or OneLogin. 
  • Able to respond to technical support requests with empathy and professional composure.
  • Strong prioritization skills, able to coordinate multiple incoming requests with potentially competing priorities.
  • Strong problem-solving skills that extend to proactively identifying and solving problems beyond the immediately scoped work.

Education and Experience Requirements:

  • 1 years of experience in a technical support / helpdesk role.

Work Hours and Benefits

Arena is a remote friendly company, with a main office in Baltimore, MD for those who love an office environment, and the opportunity to work remotely in multiple states. We believe in work-life balance and want our full-time exempt employees to complete their work within a 40 hour work week. We offer a competitive salary and benefits, equity grant, 401K, PTO, and annual learning stipend. 

EEO Statement

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

POST DATE

11/04/2022

EXPIRATION DATE

12/13/2022

WEBSITE

peggedsoftware.com

HEADQUARTERS

BALTIMORE, MD

SIZE

25 - 50

FOUNDED

2009

CEO

MYRA NORTON

REVENUE

<$5M

INDUSTRY

Software & Cloud Computing

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