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Collections Specialist

Eden Prairie, MN | Full Time | Remote
13 Days Ago

Job Description

Arctic Wolf, with its unicorn valuation, is the leader in security operations in an exciting and fast-growing industry—cybersecurity. We have won countless awards for our excellence in security operations and remain dedicated to providing an industry-leading customer and employee experience.


Our mission is simple: End Cyber Risk. We’re looking for a Collections Specialist to be part of making that happen.  


The Collections Specialist will contribute to our Accounting department, by being responsible for ensuring that their company receives all necessary payments from customers. Their duties include monitoring the A/R aging to identify debts owed to company, contacting customers to notify them of overdue payments and documenting and applying payments collected with a focus on working with insurance providers



  • Monitor the firm’s accounts receivable and identify overdue accounts
  • Contact customers with overdue accounts and attempt to collect the overdue balances
  • Use credit bureau data, post office information, internet searches and other tools to try to obtain collections information as necessary
  • Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer
  • Resolve customer issues and complaints concerning billing or questions about balances
  • Submit regular reports on the status of unpaid accounts and any repayment progress




  • 3-5 years for collections experience
  • Prior experience in insurance collections required
  • Excellent written and verbal communication combined with analytical and problem-solving skills
  • Associate’s or Bachelor's degree preferred
  • Demonstrated ability to multi-task and work in a fast-paced environment
  • Flexibility and ability to adapt to business needs
  • Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills


About Arctic Wolf 

At Arctic Wolf we’re cultivating a collaborative and productive work environment that welcomes a diversity of backgrounds, cultures, and ideas to make our teams even stronger as we grow globally. We’ve been named one of the 50 Most Innovative Companies in the world for 2022 (Fast Company)—and the 2nd Most Innovative Security Company. This is in addition to consecutive awards from Top Workplace USA (2021, 2022), Best Places to Work - USA (2021, 2022) and Great Place to Work - Canada (2021, 2022). 


Our Values 

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good. 


We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.  


We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities. 


All wolves receive compelling compensation and benefits packages, including: 

  • Equity for all employees
  • Flexible time off, paid volunteer days and paid parental leave
  • RRSP and 401k match
  • Training and career development programs

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing


Security Requirements 

  • Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).
  • Background checks are required for this position.

Company Overview

  • Website
  • Headquarters EDEN PRAIRIE, MN
  • Size 200 - 500
  • Founded 2012
  • Type Private
  • Revenue $50M - $200M
  • Industry Software & Networking
  • About arctic wolf
  • Arctic Wolf is a Security-as-a-Service company that provides managed threat detection, cybersecurity and cloud monitoring services for businesses.

Skills for Collections Specialist

The job skills required for Collections Specialist include Billing, Accounts Receivable, Accounting, Problem Solving, Communication Skills,and customer contact etc. Having related job skills and expertise will give you an advantage when applying to be a Collections Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Collections Specialist. Select any job title you are interested in and start to search job requirements.

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Career Path for Collections Specialist

The following is the career advancement route for Collections Specialist positions, which can be used as a reference in future career path planning. As a Collections Specialist, it can be promoted into senior positions as a Credit and Collections Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Collections Specialist. You can explore the career advancement for a Collections Specialist below and select your interested title to get hiring information.

How to Become a Collections Specialist

If you are interested in becoming a Collections Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Collections Specialist for your reference.

Step 1 Understand the job description and responsibilities of a Collections Specialist

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Step 2 Knowing the best tips for becoming a Collections Specialist can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Collections Specialist

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