Who We Are: 

Arcadia is the technology company empowering energy innovators and consumers to fight the climate crisis. Our software and APIs are revolutionizing an industry held back by outdated systems and institutions by creating unprecedented access to the data and clean energy needed to make a decarbonized energy grid possible.

In 2014, Arcadia set out on its mission to break the fossil fuel monopoly and since then we have been knocking down the institutional barriers to unlock decarbonization. To date, we have connected hundreds of thousands of consumers and small businesses with high-quality clean energy options. Fast forward to today, and now, we’re thinking even bigger. We have launched Arc, an industry-defining SaaS platform that empowers developers and energy innovators to deliver their own custom, personalized energy experiences, accelerating the transformation of the industry from an analog energy system into a digitized information network.

Tackling one of the world’s biggest challenges requires out-of-the-box thinking & diverse perspectives. We’re building a team of individuals from different backgrounds, industries, & educational experiences. If you share our passion for ushering in the era of the clean electron, we look forward to learning what you would uniquely bring to Arcadia! Visit www.arcadia.com.

HQ: Washington, DC

$1.5B valuation; $380M funding to date

What we’re looking for:

We are seeking a seasoned VP of Operations with a minimum of 18 years of relative experience in managing business functions end to end and a strong educational background. The ideal candidate would have familiarity with working on SaaS, energy or utilities domain with an extensive knowledge of the business. 

They would also ensure the ongoing delivery of excellent client service across all segments, taking overall responsibility for the operational efficiency of the business and ensuring the relevant regulatory standards are met.

Additionally, you would be responsible for the development and implementation of operations strategy for the Chennai center and also work along with the US team in implementing company wide strategy by managing the direction of multiple functions/verticals/BUs, it’s significant scope, ambiguity and risk

What you’ll do:

• The role holder is the second-highest ranking executive being part of the business strategy and is accountable / responsible for the overall revenue and cost; leading the supervision of the business functions service delivery.
• Setting and constant scale up of service delivery standards for the company. Work with directors and middle management leaderships on policies, processes, training, and quality of output of goods and services and ensure to reflect these standards.
• Focus on data related to productivity, revenue generation, efficiency and make performance assessments to be compared with the past and future planned in accordance with the necessary staff planning and deployment.
• Requires and guides top management in all organization wide interventions. Reviews pioneering concepts and principles building next level products, keeping in mind the optimization of cost to serve and may also be responsible for introducing new business models and territorial expansion.
• Will be responsible for identifying and implementing strategies to streamline and de-risk the business. 

Strategic/Operational:

• Operations Management and Operational Effectiveness.
• Manage stakeholder relationships.
• Oversee metrics in order to meet strategic objectives and monitor and evaluate performance of the team in line with the Service Level Agreements.
• Continuously review and establish a robust performance measurement structure.
• Capacity Planning.
• Contribute to the development of the short and long-term center strategy in conjunction with overseas counterparts.

Finance:

• Responsible for assisting management in understanding costs, revenues and other statistical data with a view to make informed decisions.
• Work on overall planning and budgeting for the year, monitoring cash flow and suggesting cost reduction initiatives.

People Management :

• Lead the Chennai center and responsible for the overall direction and performance of the teams.
• Manage the career growth and development of the Leadership team by driving focus on Arcadia’s leadership principles and core values.
• Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership within the organization, as well as serving as an outstanding role model.
• Responsible for creating a positive learning culture through training; rewarding and disciplining employees; resolving conflicts; staffing; and development of employees with high quality and productivity of the center.
• Build a high performance and customer centric culture.

What will help you succeed:

Must-haves:

• Ability to stay focused and keep up with our continuous and fast-paced growth.
• Capacity to motivate others to meet the daily challenges of an extremely deadline-driven environment.
• Ability to demonstrate strong commitment to employee development (including an emphasis on selection and retention), as well as an exceptional level of dedication, motivation and intelligence.
• Must be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem solving with an unrelenting passion for excellent customer service.
• Potential to drive quality, productivity, and process improvements and keep pace with our growth while motivating others to meet the challenges of an extremely customer focused and metrics driven environment
• Ability to be a cost owner and drive cost effective measures across the organization

Nice-to-haves:

• MBA from a premier institute with more than 18 years experience, with at least 5 of these in Operations Management spearheading a center.

• Experienced leader with proven ability in managing medium to large teams.
• Knowledge and experience in organizational effectiveness and operations management, implementing best practices.
• Excellent interpersonal skills and a collaborative management style.
• Has outsized impact as a leader of a rapidly growing or complex area of the business.

Benefits:

• Competitive compensation based on market standards
• We are working on a hybrid model
• Apart from Fixed Base Salary , the candidates are eligible for following benefits
• Flexible Leave Policy
• Office Located in the heart of the City in case you need to step in for any purpose
• Medical Insurance (1 5 Family Members)
• Quarterly team engagement activities and rewards & recognitions
• L&D programs to foster professional growth

Eliminating carbon footprints, eliminating carbon copies.

Here at Arcadia, we cultivate diversity, celebrate individuality, and believe unique perspectives are key to our collective success in creating a clean energy future. Arcadia is committed to equal employment opportunities regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any status protected by applicable federal, state, or local law. While we are currently unable to consider candidates who will require visa sponsorship, we welcome applications from all qualified candidates eligible to work in Chennai, India.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.