Position Description

The Dining Artist - Server, possesses the necessary skills and abilities to serve food and beverages during resident meal periods and attend to all service needs for the dining venues, resident neighborhoods, special events, and catering services, paying close attention to achieving a high level of quality in relation to thoughtful, attentive, beautifully presented and well executed service.

The Dining Artist - Server, provides various service functions and duties including table-side, counter-top/register, and phone/internet orders for dining rooms, resident neighborhoods, special events, and catering services, while serving food and beverages in a friendly, professional and efficient manner to residents, visitors, and staff. We have a policy of all staff being vaccinated. We do consider exceptions for religious/ADA reasons. Are you comfortable with complying with that policy? If so, apply now!

Job Relationships

• Reports to the Dining Arts Supervisors, working closely with the Dining Arts Lead Servers.

Dining Server Duties and Responsibilities

• Learn, practice, and mentors fellow Artists in the 5 core competencies central to OTF training. Only the Finest
• Assure resident satisfaction in all dining venues, providing communication to residents in a timely and comprehensive manner.
• Accurately record and share information with residents, guests and staff before, during, and after meal service periods. Specifically learning daily specials, soups, catering events and any other relevant information for the day and days coming.
• Accurately record all orders/selections before entering information into POS software and/or communicating with Kitchen Staff.
• Proactively be of service to residents, anticipating needs and offering to assist residents (i.e. Would you like lemon for your water/tea, May I bring Ketchup for your French Fries?
• Assist with food and beverage items for residents and/or situations that require assistance (i.e. ladling soup, preparing salads, beverages, desserts, etc.)
• Maintain food and beverage preparations, duties and responsibilities working closely with Dining and Kitchen management (i.e. portioning desserts, brewing coffee/tea, maintain frozen yogurt machine, portioning sauces/sides and various other food and beverage preparation responsibilities as deemed necessary).
• Set-up, maintain, and break-down all areas in dining venues, service stations, and some kitchen areas paying close attention to sanitation, safety, organization and general cleanliness.
• Performs duties and/or tasks that may be assigned as needed by Dining Arts Managers, Supervisors, and/or Lead Servers.
• Must be able to work overtime, holidays, and weekends as assigned.
• Actively participate during in-service education programs, on-the-job training, and orientation of new service personnel.
• Adhere to all sanitation and food handling protocols.
• Must understand, demonstrate and monitor compliance regulations of federal, state, and local governing authorities, adhering to all procedures and guidelines.
• Maintain all Dining Arts department protocols and procedures.
• Maintain proper personal appearance and hygiene according to established guidelines.
• Maintain confidentiality of all sensitive information to ensure resident and employee rights are protected and HIPPA guideline are followed.
• Report all hazardous conditions, equipment repair needs, facility maintenance needs and all other facility/equipment related needs.
• Report all accidents and workplace incidents.
• Maintain a high level of customer service and quality throughout all dining venues.
• Attend Dining Arts department and other Arbor Acres meetings as deemed necessary.
• Assist with interviews, orientation and training programs for newly hired Dining Arts employees as deemed necessary and/or assigned.
• Must continually strive to improve communication inside and outside of the Dining Arts department, demonstrating effective reading, writing, speaking and non-verbal communicative skills.
• Must be detail oriented and be able to perform duties with great accuracy.
• Must be able to interface with people at all levels and with residents in a positive and professional manner.
• Must possess the ability to work harmoniously with other personnel.
• Must practice and excel at properly greeting all residents and guests.
• Encouraged to learn the mission statement of Arbor Acres:Through excellence, innovation, caring and beauty, Arbor Acres cultivates community, comfort, and well-being for senior adults.
• Full understanding and effective application of the following:

• Sanitation, food-borne illness and cross-contamination prevention policies and procedures.
• Proper usage of cleaning chemicals and other hazardous materials (SDS).
• Honoring resident and employee rights.
• Department policies and procedures.
• Training in CPR/AED and Heimlich maneuver.
• Staff assignments.
• Scheduling.
• Assist with all catering and special events.
• Check catering board daily.

Dining Server Typical Physical Demands

• Must be able to successfully complete the WorkSTEPS Functional Testing program. This program assists in determining whether applicants/employees are able to safely perform essential job functions.
• Ability to squat, kneel, bend, stoop, reach (above the shoulders) and lift most of the day.
• Ability to stand and walk for extended periods of time and move hands and arms in any direction.
• Must be able to tolerate a noisy, hot, humid environment, as well as cold temperatures from refrigerators and freezers.
• Must be able to lift 40 lbs and push food carts weighing more than 100 lbs.
• Exposure to detergents & chemicals used in cleaning.
• Work beyond duty hours, on weekends, and in other positions temporarily, when necessary.
• Senses of sight, hearing, touch and smell required.

Dining Server Key Knowledge, Skills, and Abilities

• Must familiarize oneself with all menu offerings, ingredients, and pricing.
• Must be able to calmly handle frequent interruptions.
• Work habits must include regular attendance, punctually, teamwork, initiative, willingness to learn, dependability, and promptness.
• Must function independently, have flexibility, personal integrity, and the ability to work effortlessly with residents and personnel.
• Ability to perform simple math functions and use a 10-key calculator.
• Must be detail oriented and be able to perform duties with great accuracy.
• Must be able to work overtime, holidays, and weekends as assigned.
• Must be able to interface with people at all levels and with residents in a positive and professional manner.
• Must possess the ability to work harmoniously with other personnel.
• Must maintain the care of equipment, appearance of the dining areas, and minimize the waste of supplies.
• Strong verbal communication skills. The ability to read, write, understand, and speak fluently and correctly in the English language.
• Ability to embody and uphold the corporate personality and culture of Arbor Acres with its emphasis on warmth, caring, generation of community, enthusiasm, achievement of excellence, and joy.
• Bilingual is a plus, but not required.

Minimum Education

• High School Diploma or equivalent preferred, but not required.

Minimum Experience

• Knowledge of restaurant/foodservice ordering and POS systems.
• One year of server/foodservice experience.

License and/or Certification

• ServSafe certified. (Must be able to obtain within six months of employment.)
• ServSafe Alcohol certified. (Must be able to obtain within six months of employment.)

The above job description is not intended as an all-inclusive list of essential functions which the individual will be required to perform. The individual may be required to perform additional tasks at the direction of management. Moreover, management reserves the right to change or modify this job description at any time with or without notice.