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Front Desk Representative

Miami, FL | Full Time
11 Days Ago

Job Description

Description

Essential Duties


Check-In

  • Greets patients and other visitors arriving for appointments.
  • Responsible for checking in patients: (enter demographics, insurances, and authorizations).
  • Collects all co-payments/balances up front.
  • Responsible to call PCPs to obtain referrals and/or authorizations if required by new insurance.
  • Obtains new providers information to add to NextGen.
  • Obtains, verifies, and enters patient information into EMR. Insures the accuracy of all entries.
  • Responsible to scan paperwork to EMR.
  • Completes end of day closing duties
  • Assists in cross-training new personnel in regards to front desk duties.
  • Answers phones promptly and courteously, handles requests and inquiries, or routes as appropriate.

Check-Out

  • Responsible for checking out every patient.
  • Responsible to make follow up appointments and follow appointment scheduling protocol and forcing power protocol.
  • Responsible to post charges and keep up-to-date the posting of capitations
  • Responsible to fax back the notes to the PCP or referral physician.
  • Collect Co-payments for Self-Pay Patients or any pending co-payments to be collected.
  • Responsible to scan all supporting documentation into the patient’s chart.
  • Insurance Verification
  • Responsible for the timely verification of medical insurance benefits.
  • Responsible to verify online or call insurance companies or primary care physicians to obtain benefit information confirm authorization and referrals prior to visit.
  • Responsible to coordinate with patients regarding their insurance benefits and medical provider program.
  • Responsible to re-verify existing patient insurance coverage

Operator

  • Responsible to answer Operator phone line.
  • Directs telephone calls to proper extensions/departments and take messages as required.

Requirements

Minimum Demonstrated Skills

  • Customer Service experienced
  • Ability to handle multiple tasks simultaneously in a fast paced environment
  • Ability to handle and diffuse patient complaints and disagreements
  • Exceptional communication and interpersonal skills.
  • Experience navigating Electronic Medical Records and Outlook
  • English/Spanish is a must.

Education

High School Diploma required


Company Overview

  • Website araneye.com
  • Headquarters MIAMI, FL
  • Size 50 - 100
  • Founded 1986
  • Type Private
  • CEO ALBERT J ARAN
  • Revenue $10M - $50M
  • Industry Healthcare
  • About aran eye associates
  • Aran Eye Associates is a team of highly skilled eye care professionals working together to provide excellence in eye care in South Florida. Our conveniently located centers are equiped with the latest technological advancements which enable our doctors to provide a broad range of diagnostics and surgical services

Skills for Front Desk Representative

The job skills required for Front Desk Representative include Customer Service, Appointment Scheduling, outlook, Electronic Medical Record etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Representative. Select any job title you are interested in and start to search job requirements.

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Career Path for Front Desk Representative

The following is the career advancement route for Front Desk Representative positions, which can be used as a reference in future career path planning. As a Front Desk Representative, it can be promoted into senior positions as a Receptionist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Representative. You can explore the career advancement for a Front Desk Representative below and select your interested title to get hiring information.

How to Become a Front Desk Representative

If you are interested in becoming a Front Desk Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Representative for your reference.

Step 1 Understand the job description and responsibilities of a Front Desk Representative

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Step 2 Knowing the best tips for becoming a Front Desk Representative can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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