Job Title: Office Manager

Company: Aqua Tots Swim Schools

Location: Lone Tree

Job Type: Full-time (30-40 hours)

Job Summary: As an Office Manager at Aqua Tots Swim Schools, you will play a crucial role in ensuring the smooth and efficient operation of the administrative functions within our aquatic facility. You will be responsible for overseeing day-to-day office activities, managing customer interactions, and supporting the overall success of the swim school.

Responsibilities:

1. Customer Service:

   • Greet and assist parents, students, and visitors in a friendly and professional manner.
   • Handle inquiries via phone, email, and in-person, providing accurate and timely information about swim programs, schedules, and policies.
   • Resolve customer concerns and issues effectively, ensuring a positive customer experience.

2. Administrative Management:

   • Maintain organized and efficient office systems, including filing, record-keeping, and data entry.
   • Manage scheduling and appointments for swim lessons, facility rentals, and events.
   • Process registrations, payments, and ensure accurate documentation.

3. Communication:

   • Effectively communicate with staff, parents, and instructors to relay important information and updates.
   • Assist in the creation and distribution of newsletters, announcements, and promotional materials.

4. Staff Support:

   • Assist in the recruitment and onboarding process for new staff members.
   • Coordinate staff schedules, ensuring adequate coverage during peak times.
   • Provide administrative support to the leadership team and instructors as needed.

5. Financial Management:

   • Assist in financial transactions, including processing payments, handling invoices, and maintaining accurate financial records.
   • Prepare reports on financial performance as required.

6. Facility Maintenance:

   • Collaborate with the facility management team to ensure a clean, safe, and welcoming environment for customers and staff.
   • Report any maintenance issues promptly and follow up on resolution.

Qualifications:

• Proven experience in office management or a related role.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Proficient in office software
• Knowledge of basic financial procedures.
• Experience in a recreational or educational setting, especially in aquatics, is a plus.

Education:

• High School Diploma required; additional relevant qualifications are a plus.

How to Apply: Interested candidates should submit their resume and cover letter to [Specify Email or Application Process].

Aqua Tots Swim Schools is an equal opportunity employer. We encourage candidates from all backgrounds to apply.