**Customer Support Engineer**

Pilatus is hiring for a Customer Support Engineer to join our team in Broomfield, CO. In this brand new role, we are looking for a highly specialized professional to provide engineering level support in troubleshooting complex systems and avionics relating to PC-12 and PC-24 aircraft. This role requires advanced knowledge and experience with state-of-the-art general aviation aircraft and exceptional customer service. A successful person in this position will thrive in a fast-paced and dynamic environment. Take your career to the next level by joining the highly skilled team at Pilatus Business Aircraft!

Your place of work: Broomfield, USA

What you do

* Interpret and analyze complex systems problems, associated engineering and vendor literature, and provide advanced expertise and guidance in troubleshooting complex systems problems and in-service issues

* Provide technical assistance over the telephone to Pilatus Service Centers and/or customers

* Plan, coordinate, and participate in technical field campaigns with customers, service centers, and systems vendors to resolve in-service problems

* Participate in regular exchange with and coordinate technical issue resolution with the Pilatus Aircraft OEM Engineering in Switzerland

* Analyze reported failures and problems in systems and components and provide solutions to increase dispatch reliability

* Provide support with vendor component and systems evaluations, testing, failure assessments, and investigations and provide recommendations to improve dispatch reliability

* Write and review technical memos, procedure instructions, engineering reports and analysis, and other documentation under the Pilatus Aircraft OEM Engineering Design Organization Approval

* Maintain all required documents to travel outside the U.S. and ability to travel on short notice

* Participate in AOG, shift, and weekend call rotation

What you bring

* BS degree in Electrical Engineering or equivalent qualifications meeting the position responsibilities

* 3-5 years of related experience; PC-12/PC-24 aircraft or Williams FJ44 engine preferred

* Experience with troubleshooting complex aircraft systems on state-of-the art aircraft

* Honeywell APEX/EPIC product experience is highly desirable

* FAA airframe and powerplant rating and FAA inspection authorization desirable

* Excellent customer service and interpersonal skills

* Effective verbal, written, and phone communication and positive team participation skills

* Experience in writing engineering documents, procedures, and technical documentation

* Demonstrated project management and task prioritization skills, self-disciplined, capable of handling multiple, simultaneous projects and tasks with minimal supervision

* Excellent computer skills including Microsoft Office

* Experience in Component Control Quantum, SAP and Siemens Teamcenter Engineering desirable

* Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.15

Customer Support Engineer

Pilatus is hiring for a Customer Support Engineer to join our team in Broomfield, CO. In this brand new role, we are looking for a highly specialized professional to provide engineering level support in troubleshooting complex systems and avionics relating to PC-12 and PC-24 aircraft. This role requires advanced knowledge and experience with state-of-the-art general aviation aircraft and exceptional customer service. A successful person in this position will thrive in a fast-paced and dynamic environment. Take your career to the next level by joining the highly skilled team at Pilatus Business Aircraft!

ENGINEERING & TRAINING SYSTEMS Your place of work: Broomfield, USA What you do:

* Interpret and analyze complex systems problems, associated engineering and vendor literature, and provide advanced expertise and guidance in troubleshooting complex systems problems and in-service issues

* Provide technical assistance over the telephone to Pilatus Service Centers and/or customers

* Plan, coordinate, and participate in technical field campaigns with customers, service centers, and systems vendors to resolve in-service problems

* Participate in regular exchange with and coordinate technical issue resolution with the Pilatus Aircraft OEM Engineering in Switzerland

* Analyze reported failures and problems in systems and components and provide solutions to increase dispatch reliability

* Provide support with vendor component and systems evaluations, testing, failure assessments, and investigations and provide recommendations to improve dispatch reliability

* Write and review technical memos, procedure instructions, engineering reports and analysis, and other documentation under the Pilatus Aircraft OEM Engineering Design Organization Approval

* Maintain all required documents to travel outside the U.S. and ability to travel on short notice

* Participate in AOG, shift, and weekend call rotation

What you bring:

* BS degree in Electrical Engineering or equivalent qualifications meeting the position responsibilities

* 3-5 years of related experience; PC-12/PC-24 aircraft or Williams FJ44 engine preferred

* Experience with troubleshooting complex aircraft systems on state-of-the art aircraft

* Honeywell APEX/EPIC product experience is highly desirable

* FAA airframe and powerplant rating and FAA inspection authorization desirable

* Excellent customer service and interpersonal skills

* Effective verbal, written, and phone communication and positive team participation skills

* Experience in writing engineering documents, procedures, and technical documentation

* Demonstrated project management and task prioritization skills, self-disciplined, capable of handling multiple, simultaneous projects and tasks with minimal supervision

* Excellent computer skills including Microsoft Office

* Experience in Component Control Quantum, SAP and Siemens Teamcenter Engineering desirable

* Must qualify as a U.S. person in compliance with ITAR 22 CFR 120.15

Your contact: Jennifer Kapple, Human Resources Manager, Phone: 1 303 465 9099