Overview

Job Title: Senior Account Manager

Location: Remote, US

Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 3000 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.

Are you ready for what’s next, now? We are! If being part of a dynamic, high growth organization excites you and you are a Senior Account Manager, and eager to learn and grow, then this opportunity is for you! Our fast-paced environment and dynamic global Sales department is eager for a mover and shaker to step into this role and become an integral part of our team. 

About the role

The Senior Account Manager maintains and grows relationships with large customers, while achieving an assigned sales and profit growth goal. This role is expected to retain existing business, while pursuing profitable growth opportunities in assigned customer accounts. The Senior Account Manager is responsible for selling and supporting Aptean’s product and service offerings to an assigned set of named accounts. Focusing on customers with high-value, strategic growth opportunity, the Senior Account Manager’s most important customer interactions are face-to-face meetings. The Senior Account Manager is responsible for achieving an assigned sales and profitability goal.

You will also:

• Manage the relationships with influencers & decision makers within assigned large-customer relationships to promote loyalty and high customer retention
• Penetrate assigned accounts by:
• Selling new or additional products or services to current buyers
• Finding additional buyers within the existing customer location
• Selling additional customer locations
• Selling the value of maintenance
• Lead all aspects of the sales process, calling upon others to assist in solution development and proposal delivery, as needed, or as directed by management.
• Develop sophisticated customer account plans for all large customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishes a clear action plan for success.
• Put strategies and actions in place to address challenges. Focus on objectives and priorities of both the customer and Aptean.
• Manage a revenue and bookings quota and participate in frequent forecast reviews of assigned territory.
• Assess current territories and plan/propose expansions/opportunities
• Maintain accurate and timely opportunity, customer & contact data
• Facilitate internal communication, including cross-functional transitions, escalations and contracts by engaging appropriate Aptean team members to add value to account
• Maintain good industry, business knowledge and product knowledge as is relevant for assigned accounts
• Coordinate/facilitate technical presentations and participate in customer & marketing events
• Use knowledge of customer needs and industry trends to provide input into product strategy

About you

You will have:

• Thorough understanding of the customer sales cycle
• Experience working with software products, services, competencies, solutions, and offerings
• Knowledge or previous experience in the software industry
• Working knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
• Experience of working with and understanding contracts is a plus
• Effective verbal and written communication skills with the ability to credibly present recommendations at senior levels in the organization
• Excellent sales, negotiation skills and objection handling skills
• Must be motivated, goal oriented with the proven ability to work with minimal direction and maintain a high level of collaboration across geographically diverse teams
• Possesses a high degree of honesty, integrity and ability to maintain confidentiality
• Professional interpersonal skills
• Organizational and follow up skills, problem solving and analytical skills
• Good decision making ability and negotiation skills 

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

Learn from our differences. Celebrate our diversity. Grow and succeed together.

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability, age, status as a protected veteran or any other group status protected by law. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

“At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company.” – TVN Reddy