Duties and Responsibilities

• Answers inbound calls for patient refills and other general calls
• Assists walk-in customers with prescriptions, providing outstanding customer service
• Conducts outbound patient compliance calls
• Deals with complex insurance billing, prior authorizations, and TARS
• Accurately types prescriptions, retrieves products, counts, pours, or measures, adhering to pharmacy best practices
• Ensures that a licensed pharmacist properly checks all compounding and packing of products prior to product leaving the pharmacy
• Organize recurring monthly refills, and accurately maintain our refill reminder system
• Under supervision of Pharmacist, pulls medications, counts, and fills prescriptions manually
• Maintains inventory of educational materials/medication management kits/welcome packets
• Maintains prescription logs, wholesaler invoices, and other pharmacy records
• Accurately calibrates equipment and documents calibration according to policy
• Retrieves discontinued or expired medications from stock; discards or returns to stock as appropriate; completes corresponding documentation
• Assists with the maintenance of pharmacy refrigerator temperature and cleaning logs, and documents maintenance
• Complies with safety, quality assurance, accreditation, legal, State and Federal regulatory requirements
• Be knowledgeable of products carried in the pharmacy
• Help customers locate over-the-counter stock

Education and Experience

• Current Pharmacy Technician License/Registration without restrictions and in good standing with California State Board of Pharmacy required
• High school diploma/GED required
• Previous medical or pharmacy background is preferred
• Proficiency with Microsoft Outlook and Word required; Excel preferred

Working at April Health

We’re a growing team driven by a culture of passion and a commitment to excellence. You’ll work in a modern office alongside dedicated colleagues who work to consistently provide a superior patient experience. We offer a variety of competitive benefits like fully paid health insurance premiums, 401k matching and financial planning assistance, paid ongoing training, and more.