Essential Functions and Responsibilities:

• Welcome all customers in a prompt and courteous manner
• Confirm a patient’s name, date of birth, and address when checking for prescriptions and updating allergies when necessary
• Operate the register to sell prescriptions and over-the-counter products
• Proactively maintain the front area as a clean and organized environment for patients to navigate smoothly and safely
• Direct patients to the consultation area when a new prescription is being sold or when requested by the Pharmacist
• Interact professionally with customers and escalates issues when necessary
• Help customers with front end items and medical devices
• Restock products, medical devices, and prescription drugs as needed
• Pack orders for delivery
• Answer inbound calls in a timely manner regarding medication orders, patient care, and general questions
• Contact patients to inform when prescriptions are ready and collects payment information
• Act as liaison between patients and the Pharmacist to receive new prescriptions and creates new patient profiles with their information, insurance, and allergies
• Accurately type prescription information into the computer record system
• Help organize and file pharmacy records such as prescriptions and invoices

Qualifications:

• High school diploma/GED required
• Minimum two years of customer service experience preferred
• Pharmacy, medical office, or other healthcare experience strongly preferred

• Ability to positively contribute to the work environment even under pressure
• Excellent oral and written communication skills with a fast turnaround time
• Strong mathematical reasoning to solve a problem, such as calculating days supply based on prescription directions
• Strong computer skills, including proficiency with Microsoft Office, particularly Excel and Outlook

Working at April Health

We’re a growing team driven by a culture of passion and a commitment to excellence. You’ll work in a pharmacy alongside dedicated colleagues who work to consistently provide a superior patient experience. We offer a variety of competitive benefits like fully paid health insurance premiums, 401k matching and financial planning assistance, paid ongoing training, and more.