158 Customer Support Representative Jobs in Atlanta, GA
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Apiture is Hiring a Customer Support Representative Near Atlanta, GA
At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from small community financial institutions to new, innovative direct banks.
Summary:
The Customer Support Representative (CS Rep) reports to the Director of Customer Support and is directly responsible for the support of financial institutions utilizing the Apiture software. The CS Rep will be made aware of issues through calls, tickets and emails, and will be responsible for diagnosing production level issues, spotting trends and working with internal staff and vendors to get resolution for the customer. The CS Rep will also help to serve as a mouthpiece for users and customers, aiding the Product team in determining how best the system can be made more user-friendly.
Shift: 11am-8pm, Monday thru Friday
Location (Wilmington, NC, Austin, TX, Remote):
We have offices in Wilmington, NC and Austin, TX and while some positions are office based, we will also consider remote candidates depending on their time zone.
Responsibilities:
- Handle calls from financial institutions in a friendly, resolution-oriented manner.
- Work help desk tickets by responding quickly, prioritizing issues, developing and employing work arounds to immediately solve user problems and communicating resolution to affected users.
- Spot trends among tickets in order to identify the root cause of issues.
- Work with the Product, QA and Development teams to ensure larger, underlying issues are addressed in a timeliness corresponding to their priority level.
- Work with the Product team to help inform future enhancements—conveying what customers have said would improve the product, as well as an idea of priority for these enhancements.
- Ensure compliance with Apiture policies, standards and procedures.
- Other functions as necessary.
Requirements:
- Bachelors degree preferred or commensurate industry experience
- Experienced with working with customers in a support capacity necessary
- Ability to work in a fast paced environment where constant prioritization is essential.
- Strong written and verbal communication skills.
Job Summary
Full Time
IT Outsourcing & Consulting
$38k-48k (estimate)
03/15/2023
06/09/2023
apiture.com
WILMINGTON, NC
100 - 200
2017
Private
CHRISTOPHER COX
$50M - $200M
IT Outsourcing & Consulting
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About Apiture
Apiture is a digital banking platform that offers payment processing, mobile banking and customer experience solutions to financial institutions.
The job skills required for Customer Support Representative include Customer Support, Futures, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Representative. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
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Learn to refer to other service or technical departments for follow up as needed.
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Understand the customer’s expectations.
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Step 3: View the best colleges and universities for Customer Support Representative.
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