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At Apiture, our mission is to empower financial institutions to know and serve their clients with the care of a traditional community institution at the scale, speed, and efficiency required in today’s digital world. With more than 300 clients throughout the U.S., we deliver comprehensive online and mobile solutions that support banks and credit unions, ranging from community financial institutions to new, innovative direct banks.Summary:As a Customer Success Manager at Apiture, you’ll be responsible for managing renewals, cross-sales, escalations, and overall health of the accounts within your portfolio. The CSM is not only the customer’s main point of contact within Apiture, but also a trusted digital banking advisor.Location (Wilmington, NC, Austin, TX, Remote):We have offices in Wilmington, NC and Austin, TX and while some positions need to be based out of those offices, we will consider remote candidates based on their time zone.Responsibilities:Manage the overall health of accounts within your portfolio by cultivating relationships with key stakeholders, managing customer escalations, and holding regular wellness check-in meetings.Cross sell new products & services and negotiate renewals with existing customers focusing on banking executives in technology, operations, and business.Conduct needs analysis and account mapping activities to identify qualified cross-sale opportunities within your portfolio.Work closely with Support, Implementations, Product, and other teams at Apiture to provide a superior, seamless customer experience.Maintain and report on sales activities and pipeline through our CRM platform.Participate in customer on-site meetings, marketing events, and trade shows as required.Requirements:Bachelor’s degree or commensurate experience5 year’s working for a digital banking or fintech company5 year’s experience in Saas or digital banking, account management or customer success rolesExperience managing a portfolio of accounts with a documented record of accomplishment.Effective communication, presentation, and negotiation skillsStrong account management skills with expertise in building long term relationships.Ability to work independently in a sales role with the ability to travel.Detail-oriented and goal driven with the ability to effectively manage multiple projects.Works collaboratively across cross-functional teams
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Full Time
$96k-135k (estimate)
03/24/2024
04/09/2024
apiture.com
WILMINGTON, NC
100 - 200
2017
Private
CHRISTOPHER COX
$50M - $200M
IT Outsourcing & Consulting
Apiture is a digital banking platform that offers payment processing, mobile banking and customer experience solutions to financial institutions.
The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.