Company Description:

Apexon is a digital-first technology services firm backed by Goldman Sachs Asset Management and Everstone Capital. We specialize in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.

RESPONSIBILITIES

•  5 years minimum related work experience working directly with technology or interfacing with technology

•  3 years of experience working on Salesforce-based technology solutions

• Advanced knowledge of Salesforce.com administration functions, and an understanding of Salesforce Communities

• Experience in creating and distributing reports and dashboards through Salesforce and Tableau

• Experience with maintaining and enforcing Salesforce sharing and security through roles and profiles

• Proven strength in interpreting customer business needs and translating them into application and operational requirements and final work product

• Demonstrated ability to communicate verbally and in technical writing to all levels of the organization in a contextually appropriate manner 

• Exposure to software development methodologies such as Agile, SCRUM, Waterfall, etc.

• Proven ability to easily adapt to changes in processes, procedures and priorities 

• Experience building, writing and executing test cases

• Strong analytical and problem-solving skills

• Strong understanding of business process

• Demonstrated attention to detail

• Strong organizational skills -

• Preferred -

• Mortgage Servicing experience

• Basic understanding of Visual Force applications 

• Experience with Service Cloud and Community Clouds Description of Responsibilities: The Salesforce Administrator will be responsible for delivering configurable, high-quality Salesforce-based technology solutions for our business stakeholders in a cost-effective manner, at agreed-upon service levels, as well as ensuring the ongoing support and administration of the Salesforce platform. This role is expected to work closely with the rest of the Information Technology team (IT) and participate in every stage of the development lifecycle, from analysis and design through testing, release and maintenance while adhering to current Software Development Lifecycle (SDLC) processes. • Works with business personnel to identify ways to improve process execution and achieve strategy using Salesforce and related technology. Reviews Salesforce.com and related technology release notes and education publications, and advocates for features that drive value to both the business and technology teams. • Evaluates the overall business need and assists with design and implementation to ensure solutions achieve overall business objectives. Works closely with IT, Operations, and other areas to help design, build, and implement the ideas in the application in both leadership and support roles depending on the subject matter and complexity of the solution. • Documents technical information, writes and executes test scripts and/or manual testing routines for own output and contributes to testing of Salesforce functionality developed by the extended technology team. • Serves as a liaison between the customer community (internal customers) and the extended Salesforce technology team through which requirements flow. Identifies potential technical problems before they occur and helps implement solutions by thoroughly validating all system changes relative to assigned work. Works with the business technology team as an advocate of the business unit supported. Critically evaluates information gathered from multiple sources, reconciles conflicts, and distinguishes user requests from the underlying true need. • Assists internal training department with related training course material, training the trainers, and other tasks to continuously improve end-user capabilities. May occasionally work directly with end-users to expand their knowledge and assist in troubleshooting issues they may be experiencing in the application. • Develops and monitors processes that ensure data and process quality in the Salesforce environment. Ensures Salesforce User records are maintained in correct Roles and Profiles, monitors Dashboards and Reports for data accuracy, assists management in identifying users not utilizing the application properly, identifies and corrects issues with user-ownership of various Salesforce objects such as Activities and Customers.

Qualifications

• Bachelor's Degree in Computer Science or Computer Engineering is required

Disclaimer:
If you feel that this is a good match for your skillsets, please submit a current word version of your resume along with a cover letter describing your skills, experience and salary expectations. We are an Equal Opportunity Employer (EOE).