To establish design specifications, configuration and deployment of end user desktop and mobile device hardware and software environment; maintain and enforce client computing policies and procedures including security. Manage client hardware repair or replacement. Maintain asset inventory control and life cycle management of client hardware. Support all convenience desktop and network copy/print devices, and related services. Provide consulting services with solution providers and vendors, in support of established service level agreements in support of the college’s mission, vision and values.

• Assist technicians with computer repair service and preventive maintenance and installation services. 
• Assist technicians with inventory and asset management of computer hardware.
• Assist technician with managing, processing and decommissioning of computer surplus equipment.
• Provide quality customer service and meet user expectations.
• Assist technicians with addressing and manage helpdesk support tickets.
• Complete a special project assigned by the department in support of Information Technology Services.