Description

Apex Orthopaedics Spine & Neurology is a Comprehensive Spine and Orthopedics Care provider in North Carolina. Our locations include Charlotte and Raleigh, with more to come in 2022. We specialize in offering cutting-edge treatment with a conservative approach.

We are a team of friendly, ambitious professionals coming to work to provide exceptional care to our patients, while having a great time working together. We are currently looking for a Full-Time Medical Front office/Receptionist to work in our High Point, NC office. Candidates must have the ability to work hours as assigned and have reliable transportation.

The role of Medical Front office/Receptionist is to serve as the first point of contact with each of our customers. This position generally includes greeting patients, checking in and out as well as answering phones. This position reports directly to the office manager of the assigned location.

Medical Front office/Receptionist Benefits and Perks

• Great benefits package including medical, dental, vision and multiple add-ons available.
• Paid time off
• Paid holidays
• Opportunity to learn multiple specialties
• On the job training for new skills, roles
• Multiple areas and opportunities for advancement
• Family atmosphere
• Community involvement
• Mileage reimbursement and travel stipends available

Medical Front office/Receptionist Responsibilities

• Ensuring all appointments have been scheduled appropriately with the correct provider, time and location.
• Ability to answer general questions for patients such as
• Account Balances (Back office determines balance due and communicates via note in the system for Front office to collect)
• Driving Directions to locations
• Appropriate fax number for information to be sent
• Obtaining correct and up to date information on all patients at the time of scheduling and confirming information at the time of registration
• Ensure all co-payments and outstanding balances are collected at the time of registration
• Facilitate calls to the appropriate venue
• Verifying insurance for eligibility and confirming the necessary authorization for procedures have been obtained
• Scrubbing/Prepping all assigned charts on scheduled days
• Checking to see if registration has been updated (should be updated every 3 months)
• Checking to see if medical history has been updated (should be updated at least once every calendar year)
• Make sure insurance eligibility has been verified
• Check for BALANCES and confirm if they need to be collected
• Communicate in notes the information that needs to be collected on patient at the time of registration
• If patient is a new patient, be sure to have packet ready for them to complete when they arrive with any other pertinent information.
• Maintain good client relation and provide excellent customer service to our patients.
• Assist in developing policies and plans that will improve the patient flow and minimize patient complaints
• Conduct the research necessary to resolve issues with customers without having to escalate for additional guidance.
• Display critical thinking skills in interactions with others.
• Utilize effective listening, verbal and written communication skills when working with others.
• Reconcile appointments at the end of each day and provide Billing Supervisor with reconciliation.
• Document in the notes section of every account when any action is taken, indicating the action, next step to resolution and create a task indicating next step with a due date to follow-up.
• Follow-up on all accounts in a timely manner (at least within 30 days) where action was taken to insure issue was resolved.
• Other duties as assigned or requested

Requirements

Candidates must meet the following requirements to be considered:

• Experience
• Bi-lingual
• Medical terminology or aptitude to learn