Apartment List recently acquired DIffe.rent, an integrated leasing Artificial Intelligence (AI) solution for multi-family property managers and their onsite teams. 

The Diffe.rent Client Operations team is looking to add a client success professional with a dynamic customer first mentality to partner with teams in both the US and Israel and help drive the post-sale interactions, strategy & analytics, and data integrity for our supply-side client base. If you love building relationships and providing best in class customer service for a product that makes an impact on people’s lives, join us!

Responsibilities:

• Drive the onboarding process for clients & communities, ensuring they are set up for success from the very beginning. You will work hand-in-hand with the integrations team to make sure we have everything we need to integrate with our clients’ systems and review client set ups prior to going live.
• Solve technical issues for clients who are having issues with their integrations during the onboarding process or experiencing issues related to the quality of their AI Solution.
• Work closely with sales - who you view as part of your team - on a day to day basis to maintain happy client relationships. You support sales in all that you do, and they in turn support the client operations team.
• Ensure all client data - from address to billing information - is correctly logged in Salesforce. Clean data means you have an accurate database for future reference if any client issues should arise.
• Provide the best level of service to our clients and communities each and every day by responding to questions and requests in a timely manner.

Qualifications:

• You have at least a bachelor’s degree and 2 years experience working with clients in a B2B marketplace.
• You have exceptional written and verbal communication skills, allowing for clear, concise communication with internal and external groups.
• You have a customer oriented mindset and deliver excellent customer service.
• You are highly organized and can manage multiple competing priorities, while maintaining customer satisfaction and your to do list/inbox daily.
• You can learn systems well and don’t shy away from the technological aspects of any job.
• You’re not afraid to get scrappy in a fast-growing startup environment and use your creative problem solving skills to deliver results.

Bonus:

• You are located in EST/CST timezone.
• You’re someone who can work autonomously and collaboratively with a remote based team.
• You are familiar with Salesforce. 
• You take a high degree of pride in your work.

Benefits:

• An exceptional team. Our hiring bar is absurdly high and your colleagues are talented, motivated, self- starters.
• A chance to grow. Our Diffe.rent team is full of top performers that are also interested in your career growth and success.
• An incredible opportunity. Our team is small but mighty, and we are looking for go getters who can help us build out a critical function.
• Awesome perks. As a virtual first company, our value, benefits, and culture are unparalleled.