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Partner Success Manager
Angi Chicago, IL
$130k-174k (estimate)
Full Time | Consumer Services 6 Months Ago
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Angi is Hiring a Remote Partner Success Manager

About the Role 

Angi is seeking a highly energetic Success Manager to lead the success of some of our largest retail partners within the Retail Partnerships team. The Retail Partnerships team focuses on growth through B2B2C business with retailers and multi-family building management companies. In this role, you will take on the responsibility to directly manage the relationship with some of the key decision makers across the organization with one of our biggest retail partners. You will analyze, report and problem solve on how the partnership is performing and ultimately whether customers are satisfied.

You will oversee the strategic initiatives and day-to-day management of our key retail partnerships. In this role, you will own the execution of primarily internal products to support the strategy, relationship, product, and tactics for your partner-related programs and improvements. 

This is a role that will work closely with a range of departments and partners both internally and externally (across Product, Finance, Operations, Engineering, Customer Experience and Legal), solving diverse and challenging problems. From identifying, sizing, and executing growth opportunities, to overseeing projects that will improve the customer experience, you will be responsible for Angi’s continued growth while also ensuring that customers have a best-in-class service experience through our retail partners. 

As a Partner Success Manager, you will be a key member of Angi’s Partnerships team, responsible for developing and executing a strategy that advances Angi’s mission “to be the home for everything home,” while developing as a future leader of the organization. 

What you'll do

  • Design, present and refine Angi’s value proposition to the leading decision makers for our key retail partners 
  • Analyze customer experience through the lens of partner performance, create reports, and present strategic recommendations to internal stakeholders to positively move the business 
  • Coordinate customer and store questions and queries - liaising with Angi Customer Service to ensure your retail partners are happy 
  • Test hypothesis quickly! Conduct data analysis, market research, and user research to identify opportunities. 
  • Work with Product and Operations to automate and standardize processes and add features based on partner feedback 

What we're looking for 

  • 2-5 years of professional experience in customer success, partnerships, customer experience, key account management, or similar field
  • Bachelor’s degree required
  • Prior hyper-growth or start-up experience a big plus 
  • Excellent communication skills & ability to dissect inbound customer feedback & trends
  • High organizational ability and attention to detail - you’ll need to keep on top of a lot of moving parts 
  • A self-starter who can work independently and proactively plan their own schedule
  • Strong quantitative skills and aptitude. Proficiency with Excel or Google Sheets
  • Experience with taking qualitative and quantitative data to help drive strategic decisions and recommendations is a plus
  • Ability to dig deep into processes and identify areas for improvement
  • Creative problem-solver with excitement to work on cross-functional teams and projects

Compensation & Benefits 

  • The salary band for this position ranges from $70,000-$80,000, commensurate with experience and performance. Compensation may vary based on factors such as cost of living.
  • Full medical, dental, vision package to fit your needs 
  • Flexible vacation policy; work hard and take time when you need it 
  • The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world

#LI-Remote

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$130k-174k (estimate)

POST DATE

09/08/2022

EXPIRATION DATE

04/16/2023

WEBSITE

angihomeservices.com

HEADQUARTERS

DENVER, CO

SIZE

3,000 - 7,500

FOUNDED

2017

CEO

OISIN HANRAHAN

REVENUE

$1B - $3B

INDUSTRY

Consumer Services

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The job skills required for Partner Success Manager include Leadership, Initiative, Futures, Customer Service, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Partner Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Partner Success Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Partner Success Manager positions, which can be used as a reference in future career path planning. As a Partner Success Manager, it can be promoted into senior positions as a Partnership Business Development Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Partner Success Manager. You can explore the career advancement for a Partner Success Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Partner Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Partner Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Partner Success Manager job description and responsibilities

Responsible for leading and managing our partner's overall success, adoption, and implementation.

02/27/2022: Long Beach, CA

Lead and conduct kick-off meetings for partners to establish engagement model and partner strategy.

02/21/2022: Wilmington, DE

Partner Success Managers look out for their customer’s business and work with them to find solutions to pain points.

02/16/2022: Oakland, CA

Nurture, grow and manage a portfolio of partners to support the Benefit Pocket customer proposition.

03/02/2022: Albany, NY

Own the day-to-day relationship with the partners, manage the challenges and find the best outcomes for the business and the partner.

03/15/2022: Troy, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Partner Success Manager jobs

Has several years of experience in Partner Management.

04/17/2022: Las Cruces, NM

Experience in Direct Marketing and Campaign Management.

03/23/2022: Gainesville, FL

Step 3: View the best colleges and universities for Partner Success Manager.

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