Description

PRIMARY OBJECTIVE OF THE POSITION:

To provide a wide variety of functions related to support for customers, outside sales, estimating, project management and operations teams in a manner which allows effective execution of our sales process.

MAJOR AREAS OF ACCOUNTABILITY:

• Manage manufacturer relationships for distribution partners.
• Review customer specifications to prepare sales quotations and proposals for products, including price and delivery, and other related materials for a customer’s inquiry. Involves regular communication with sales channels, use of application data for appropriate selection of equipment, and use of PC based pricing programs for bid proposal creation.
• Provide technical services and support to customers relating to use, operation, and maintenance of equipment. This may include occasional travel to the customer’s site.
• Resolve customer complaints and warranty issues. Handle quality problems that arise in the field in a fair, professional, and equitable manner to both the customer and the company.
• Assist with training sales representatives and customers, which includes presentations and instructing in hands-on type classes.
• Attend and participate in meetings with clients, representatives, and manufacturers to discuss product offerings and ensure customer’s expectations are met. Occasional travel on sales calls with the distributor or Sales Manager.
• Works with current and prospective sales representatives and customers to establish needs, specifications, and possible product modifications for future sales, primarily through email and telephone contact.
• Informs customers of technological improvements and the advantages to the customer of using the company’s products.
• Propose changes in equipment or use of materials which would result in cost reduction or improvement in operations.
• Aids in the design and development of equipment and systems, and redesign of existing systems and products to fulfill the needs of customers.

Requirements

QUALIFICATIONS FOR ENTRY:

• High school education or equivalent, plus 2 years of college business school, or technical training.
• Clerical and administrative skills to be effective with Microsoft, ERP, CRM and other tools required for business communications.
• Detail oriented, strong planning/organizational skills and be able to track progress of customer requests, opportunities, and projects.
• Demonstrated ability to handle multiple and varied projects.
• Ability to relate well to others and gain the respect of co-workers.
• Good communication skills.
• Displays a positive attitude and a strong desire to learn and grow.
• Ability to work independently.
• Strong commercial / business acumen, excellent teamwork skills, organizational competency and the ability to prioritize.
• Good mechanical aptitude. Knowledge of installation, operation, maintenance and repair of mechanical equipment.
• Ability to read blueprints, process flow diagrams, and P&IDs.
• Able to provide a quality level of customer service, including dealing with customer complaints and help resolve problems.
• Able to articulate and present ideas, concepts, and product demonstrations in front of a large group of people.
• Willingness to occasionally travel to customer sites or other manufacturer’s locations throughout the Americas when needed.