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Technical Implementation Consultant
Anatomy IT, LLC Washington, DC
$69k-88k (estimate)
Full Time 8 Months Ago
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Anatomy IT, LLC is Hiring a Remote Technical Implementation Consultant

POSITION: TECHNICAL IMPLEMENTATION CONSULTANT

LOCATION: REMOTE, EAST COAST PREFERRED

ANATOMY_IT is a complete technology solutions provider that is a transformative force in the information technology space. We are a Managed Services Provider (MSP) that provides scalable services to companies in the United States. From managed IT services, cybersecurity, cloud computing, data backup, and VOIP Services we are committed to being an extension of your brand by providing the utmost level of customer service and expertise. 
WHAT YOU’LL DO:
Because of our incredible growth, we are looking to add a full-time, experienced Technical Implementation Consultant. Reporting into our Project Management team, you will provide product recommendations and configurations, technical expertise for integrations and interoperability of equipment, design and develop sound technical solutions, develop comprehensive project plans, ensure proactive communication to clients and internal staff, laisse with construction and building project managers and contractors, management and mitigation of risks, and manage enhancement requirements and escalations with a strong capability to understand simple to complex business requirements and design a technical solution to meets those needs. You will drive projects to completion by anticipating the needs of the clients and ensuring the alignment of the internal and external teams focused on the implementation. You will support our client projects portfolio along with other Implementation Consultants, Project Managers and Project Coordinators, including the management of the client's overall level of satisfaction and success from sales design to completion. This is a senior individual contributor role within our Professional Services Organization and reports to the Director of Project Management.You will also: 

  • Provide technical, business consulting and product expertise to customers and the sales team
  • Conduct assessments of current project capacities and timelines
  • Participate, and in some situations lead, prospective client presentations and coordinate complex implementation planning and technology solution scoping within the sales process
  • Assist in business development efforts to create project proposals, estimates, and schedules
  • Facilitate technical discussions and workshops for project deliverables and technical solutions from one to many technical applications and third-party vendors
  • Coordinate with vendors as needed, such as: construction, security, nurse call, interior design, low voltage, architecture, engineering, HVAC, and all facility applications
  • Developing sound business practices and procedures for the project – using the established methodology as a foundation
  • Identify use cases, roles and other business requirements for each project
  • Ensure sales, account management, and support have appropriate tools to sell and support the Professional Services offerings including the creation of customized workflow and system data flow diagrams
  • Align with other solution and development teams to advance corporate business intelligence, solution
  • Produce and manage client-facing documentation
  • Ensure timely and accurate billing in coordination with Finance Department
  • Perform implementation planning and setup activities for projects
  • Develop risk mitigation plans
  • Orchestrate and execute implementation projects according to the established deadlines, deliverables, and costs
  • Work with procurement, managing the timing of the ordering of equipment and coordination of equipment delivery
  • Direct team members as needed to ensure successful project implementation
  • Liaise with management and stakeholders on project details, reporting, and project issues
  • Create, measure, and communicate project plans, milestones, and metrics, including budgets
  • Maintain security by ensuring compliance to policies, procedures, and standards
  • Report any suspected IT security incident, such as a service disruption, a suspicious email, or an unusual endpoint behavior
  • Participate in required cybersecurity and compliance training sessions
  • Maintain situational awareness and security knowledge by tracking and understanding emerging security practices, standards, and threats
  • Facilitate tasks as assigned by the Director of Project Management

WHAT WE ARE LOOKING FOR:
Monitoring and assessing your individual contributions and that of the organization are important to you. You consider the relative costs and benefits of potential actions to choose what is appropriate. Not only do you determine how a solution should work, but you also understand how changes in conditions, operations, and the environment will improve the outcome. We are looking to you to identify solution performance indicators that will provide a positive impact on the solution. You will work in a diverse environment and should also have:

  • Degree from an accredited institution in the business sciences, business administration, project management, computer science, electrical engineering, or equivalent
  • 5 years in project management, or implementation consulting within a Managed Services Provider (MSP) or in-house IT department
  • 5 years working directly with business/customers to understand business needs and applying technology solutions to those requirements
  • High-level understanding of business technology; good understanding of server/network design and its dependencies
  • Track record of successful implementation projects
  • Good communication and interpersonal skills
  • Proficiency in report-writing and presentation
  • Strong organizational skills
  • Sense of urgency with good follow-up skills
  • Attention to detail
  • Ability to manage multiple projects simultaneously and shift priorities
  • Ability to create accurate and consistent internal and client-facing project documentation
  • Willingness to travel to customers as required
  • Flexibility to work under specific timelines and/or shifting priorities; occasionally work after-hours to complete work tasks; occasional nights and weekend work possible
  • Sense of professionalism and polished demeanor
  • Microsoft Project or comparable project planning tool experience
  • Intermediate to advanced Microsoft PowerPoint and Excel experience
  • Project Management Professional (PMP) certification a plus
  • ConnectWise experience a plus
  • Experience using a CRM solution such as Salesforce a plus

BENEFITS:
We love collaborating and working together as a team. Our benefits include healthcare, 401K fund contribution, paid-time-off, long-term disability, and a family atmosphere of caring and concern for each team member.
EQUAL OPPORTUNITY EMPLOYER
We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. Different makes us better.
**The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be a comprehensive list of all responsibilities, and skills required of employees so classified.

Job Summary

JOB TYPE

Full Time

SALARY

$69k-88k (estimate)

POST DATE

07/09/2022

EXPIRATION DATE

06/20/2022

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