Anaplan, the Connected Planning pioneer, is changing the way the world’s most respected companies do business. We believe in clear, open communication enabling teams to overcome obstacles and move forward together. We want you to feel that you belong to a team, you matter, and are able to be your authentic self. We all work together to deliver business value with the power of Connected Planning at every level within every organization, and alongside an ever-growing number of users, a rich partner ecosystem, and an active community.

At Anaplan these words come to life by making employees feel empowered and inspired. Building a strong culture around company values is an ongoing journey that will continue to be the core of our existence.

We want you to think big and act bold through expressing your authentic best self! Anaplan is looking for a tenacious Business Systems Analyst to join the Enterprise Services organization in US (Remote). This is a stellar opportunity to get involved in a highly visible, large scale SaaS cloud company. This role is an immediate full-time position. If you’re ready to roll up your sleeves and seek unique problems that no one else is solving, keep reading.

Come see for yourself what an exciting place to work for looks like.

Insight on your impact

• Define business requirements, lead scope, and coordinate activities with collaborators to ensure priorities are accurately reflected.
• Analytically assess, investigate, interpret, and creatively solve complex business & technical problems.
• Experience designing and implementing IT and Non-IT related process workflows, procedures and technical standards and serve as a liaison to other teams in the planning, coordination, and implementation of cross-team initiatives.
• Create storyboards and wireframes to effectively translate requirements and communicate functional specs.
• Drive full software development lifecycle for product delivery, enhancements, and overall sustainment backlog, partnering with architects and developers in planning, analysis, design, development, testing, implementation, and maintenance.
• Ensure best in class customer experience and drive continual improvement, reducing friction, humanizing the employee experience, and improving efficiency.
• Construct and sustain process and product documentation, bringing together all information necessary to properly implement business processes and all information defining product features, use, and administration.
• Understand business strategy and priorities and drive implementation planning and Identify product / process inefficiencies and opportunities and drive innovation through feedback from internal collaborators, technical peers, and external partners.
• Attend events including user conferences, webinars, trainings, etc. to remain current on the newest technologies, ServiceNow platform offerings, and ServiceNow product features.

Your qualifications, your influence

To be successful in the role, you must possess the following skills

• Minimum 3 years of Business Systems Analyst experience.
• 3 years ServiceNow Platform/Product experience scoping and delivery for enterprise solution architecture, including integrations with other core technologies (Workday, Coupa, Moveworks).
• Experience scoping and delivery for other enterprise technologies and applications (Workday, Coupa, Moveworks), development related to full stack (front/back end), and integrations between.
• Experienced with Scoped/Custom Applications.
• Excellent analytical skills, both in product/process evaluation and data analytics, with ability to identify, socialize, and mitigate gaps and also define new and scalable solutions with supporting critical metrics.
• Should be able to document the Business requirements in Stories and create workflows using Visio/Lucid charts on the as is and to be state of the requirements.
• Good interpersonal, written, and verbal communication skills including the ability to convey technical information in a way that non-technical audiences will understand.
• Experienced in using and providing metrics to business collaborators applying ServiceNow PA Dashboards and Reports and basic SQL experience.
• Ability to work multi-functionally with business customers and functional team members.
• Determined and able to implement independently and remotely without supervision.
• Bachelor's degree in Computer Science, Computer Engineering, or other related fields or equivalent professional experience.
• ITIL v3 foundation practitioner level certification.
• Experienced and comfortable in leading and delivering trainings / webinars to Business collaborators related to the ServiceNow Applications.
• Should have knowledge related to QA and Testing framework with ability to conduct UAT’s and working with development team for defect remediation and Business team for Sign offs.
• Experience with Agile delivery methodologies.

Preferred skills and technical familiarity

Adding additional insight, and a growth mindset, will elevate your contribution in this role

• Excellent storyteller and narrative creator.
• Certifications or experience with ServiceNow’s: Predictive Intelligence, Machine Learning, Performance Analytics, Integration Hub, Flow Designer, Automated Test Framework, Agile and Test Management
• Agile methodology practitioner.
• ServiceNow Certifications (on the latest supported version): Certified System Administrator (Must have), Certified Implementation Specialist (desirable).

Our Story.

Anaplan is a cloud-native enterprise SaaS company helping global enterprises orchestrate business performance.

Our customers come first to create heroes, unlock potential, build trust and confidence. We challenge legacy thinking and software that isn’t flexible for the modern organization. And we have architected the only platform offering that will take the time from planning to decision down to zero.

We’re building a truly outstanding technology. From our calculation engine and in-memory data store, to apps and predictive analytics; outstanding technology is being developed every day.

We’re addressing a $100B/year problem that all global businesses face. Our mission is to break the traditional business planning mold, currently performed through spreadsheets or legacy systems.

Anaplan’s Connected Planning platform is enabling customers to improve decision-making by turning response time into real time, to make better decisions to enhance your business. The platform helps you dynamically orchestrate performance enterprise-wide, and convert constant change to your environment. See what our global customers and partners have to say about Anaplan’s platform is solving some of the most complex challenges in business. CEOs, analysts, and the press agree—Anaplan is changing the way the world does business. Learn about our history, see our recognitions and achievements, and take a look at what it’s like to work at Anaplan. Get to know more about working at Anaplan by checking out our social channels.

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