Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 150 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 80 million lives.

Brief Overview:

The User Experience Design Manager will be responsible for the end to end journey of our users. You would lead designers to craft intuitive, seamless workflows for the many different users of our technology – consumers, healthcare providers, staff, administrators, and more. You will represent the end user in a cross-functional team of Engineers, QA, UI Designers, and Product Managers, and be a constant advocate for their perspectives. You will tackle complex tasks and translate them into easy-to-use interfaces, in relentless pursuit of a simple and excellent user experience. You will organize large projects, create research plans, review usage statistics, produce wireframes, create information architecture diagrams, prototypes, and other design assets to facilitate the continuous development process, while adhering to UX best practices. You will also contribute to our ever-expanding Deign System and rules by which components are used.

If you have a passion for solving complex problems and driving healthcare innovation, we’d love to hear from you.

Core Responsibilities:

• Directly manage UX designers
• Organize the work for several products, balancing short term and long term needs
• Work as a part of a cross functional team on long term projects while creating items that can be reused by other designers
• Create and maintain Information architecture for a product
• Produce detailed wireframes that meet strategic/business objectives
• Build and refine prototypes of proposed solutions, as needed
• Contribute to our style guide and standard
• Advise other members of the company as an advocate for our users
• Organizing feedback from user research and recommend new features for future development
• Review the work of other UX designers and give feedback
• Review the work coming out of development to make sure the experience is coming out as intended
• Occasionally you may work directly with clients to ensure a smooth integration between platforms 

Qualifications:

• Ability to organize, delegate, & track work across multiple initiatives
• Experience launching new products
• Experience designing complex products for both web and mobile interfaces
• Advanced knowledge of Figma & Miro
• Advanced knowledge of wireframing & prototyping
• Experience in a fast-paced, agile software environment; ability to execute against aggressive timelines
• Excellent organization and communication skills
• Ability to conducting moderated & unmoderated user research synthesis findings
• Experience creating & maintaining personas
• Experience leading design thinking / co-design sessions or Hack-a-thons
• Experience using and contributing to design systems
• 7 years of experience in UX, Product Design, Information Architecture, Interaction Design, or a related field
• 2 years of experience managing designers
• Passion to improve healthcare
• Experience in Health Care or another highly regulated industry such as Finance.

Additional information

Your Team:

Should you join Amwell and the Experience & Visual Design team, you can expect:

The Experience & Visual Design team is a talented mix of designers, illustrators, usability specialists, and user interface experts. We support the full range of American Well’s digital needs and are constantly developing delightful web and mobile interfaces, compelling marketing collateral and beautiful presentations. We are committed to changing the face of healthcare.

Working at Amwell:

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

Amwell is a "virtual first" workplace, which means you can work from anywhere, coming together physically for ideation, collaboration and client meetings. We enable our employees with the tools, resources and opportunities to do their jobs effectively wherever they are!  Amwell has collaboration spaces in Boston, Tysons Corner, Portland, Woodland Hills, and Seattle.

• Unlimited Personal Time Off (Vacation time)
• 401K match
• Competitive healthcare, dental and vision insurance plans
• Paid Parental Leave (Maternity and Paternity leave)
• Employee Stock Purchase Program
• Free access to Amwell’s Telehealth Services, SilverCloud and The Clinic by Cleveland Clinic’s second opinion program
• Free Subscription to the Calm App
• Tuition Assistance Program
• Pet Insurance