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Product Operations Manager
Amwell Boston, MA
Full Time 4 Months Ago
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Amwell is Hiring a Remote Product Operations Manager

This is an exciting opportunity at The Clinic by Cleveland Clinic to help us achieve our mission to unlock 
access to the world’s best healthcare expertise. The Clinic by Cleveland Clinic is a unique high-growth 
digital health joint venture formed by The Cleveland Clinic, a nonprofit multispecialty academic medical 
center that is consistently named one of the nation's best hospitals by U.S. News & World Report and 
Amwell (NYSE: AMWL), a leading telehealth platform used by 240 health systems and 55 health plan 
partners, covering over 150 million lives.

You will help us scale our rapidly growing Expert Second Opinion product line as an individual contributor 
and member of the product team. In this role, you will be at the nexus of leveraging Amwell’s leadingedge digital health technology portfolio to provide virtual access to Cleveland Clinic’s highly specialized 
experts to transform the $5 billion global second opinion market. You will report to the Head of Product 
and Innovation and work with our vendors, technical partners, and internal cross-functional teams to 
improve the experience for our customers and make it easier for our team to deliver our world-class 
service.

This is a perfect position for someone who loves turning strategy into action through implementation and 
operational execution and can identify and define new business opportunities to help drive product 
improvements. The ideal candidate will have a strong track record of moving quickly to efficiently and 
effectively solve problems, defining new product requirements, iteratively improving products, and 
measuring performance and success. 

Position Summary

Impact you will have: 
• You will help us scale. 
• You will help us work better & smarter
• You will help us execute and ensure we are delighting our customers
• You will help us diligently improve our products from top to bottom. 
• You will help us identify opportunities to better serve our customers, clients, and new markets. 

What you will bring: 
• Passion for details, tracking, learning, and iterating to get it right and constantly improve.
• Strong skill set to turn strategy into action, implementation and results. 
• Experience managing and creating processes to ensure contractual, legal, compliance, and or 
quality requirements are being achieved. 
• Ability to prioritize, and manage multiple product initiatives while being flexible and adaptable as
strategies and roadmap evolve.
• A drive and passion for continuous product improvement and the ability to champion the value of 
continuous improvement. 
• Track record of leading projects with complex teams, partnerships, and a technology 
implementation component - Five or more years 
• Collaborative approach and leadership when working with cross-functional teams 
• Comfort working on a fully remote team 
• Creativity and an ability to identify and advocate for new opportunities and strategic approaches 
based on observations and data. 

Areas of differentiation:
• Have worked with implementing and managing SaaS/ enterprise software tools as key parts of a 
product technical stack. 
• Have worked in digital health
• Have worked in or directly with large hospital systems to build, implement, or partner on digital 
health innovation projects or products. 
• Have experience in an early-stage high-growth company or in a corporate/hospital innovation 
group
• Have experience with new product launches to the market or implementation of new products
within a large organization. 
• Have familiarity with Epic and/or Amwell technical solutions.

Key Responsibilities: 
• Collaborate with cross-functional teams and lead defining of requirements, implementing 
solutions, documenting and tracking items through execution
• Own intake through execution of product improvements for VSO
• Be the in-house expert on all things second opinion products
• Identify, manage and solve issues as they arise
• Support client implementations and product launches for direct-to-consumer and B2B markets
• Identify and lead continuous improvement and standardization of product processes. 
• Create materials, build and maintain documentation, and develop operating procedures 
• Build relationships and effectively communicate across all levels of the organization and with 
partners. 

Minimum qualifications: 
• At least 5 years of experience in product management, product ops, or process improvement. 
• Bachelor’s degree, master’s preferred

Job Summary

JOB TYPE

Full Time

POST DATE

11/30/2022

EXPIRATION DATE

01/25/2023

WEBSITE

amwell.com

HEADQUARTERS

Boston, MA

SIZE

25 - 50

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The job skills required for Product Operations Manager include Innovation, Product Management, Initiative, Leadership, Communicates Effectively, Legal Compliance, etc. Having related job skills and expertise will give you an advantage when applying to be a Product Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Product Operations Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Product Operations Manager positions, which can be used as a reference in future career path planning. As a Product Operations Manager, it can be promoted into senior positions as a Product Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Operations Manager. You can explore the career advancement for a Product Operations Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Product Operations Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Operations Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Product Operations Manager job description and responsibilities

Collect, quantify & prioritize product-related challenges to be considered by product and engineering in future development. Uplevel the understanding of how the product is being used in the real world

03/01/2022: Parkersburg, WV

They support the strategic vision and plan for products to achieve or exceed strategic goals for market share, top-line, and profit growth.

03/02/2022: Fresno, CA

They are responsible for finding efficient and effective ways to customize products to meet the unique needs of specific customer.

02/03/2022: Rockford, IL

Product Ops Manager owns product usage data and communicates themes and trends with sales and marketing.

02/10/2022: Lowell, MA

Product ops manager are uniquely positioned to help make sense of all that data, creating dashboards and separating the valuable bits from the background noise.

01/20/2022: Lake Charles, LA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Product Operations Manager jobs

Product operations managers should build a strong process for end-to-end management of user feedback.

02/10/2022: Killeen, TX

A Product Ops manager enjoy digging deep into the data, analyzing user feedback and using these insights to drive product improvements.

03/06/2022: Gary, IN

They have to be a person who uses data extensively, cares about efficiency, and is customer-centric.

02/07/2022: Baltimore, MD

Then, they will convert the things they learn into knowledge points for the team.

02/14/2022: Chattanooga, TN

Prospective product operations professionals should familiarize themselves with the product operations manager’s role.

02/13/2022: Juneau, AK

Step 3: View the best colleges and universities for Product Operations Manager.

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