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Help Desk Technician

Bolingbrook, IL | Full Time
23 Days Ago

Job Description

Company Overview

Thank you for your interest in joining our team. We’re committed to excellence. That’s why we invest in great people—knowledgeable, customer-focused, collaborative and responsive—who are trained for today’s problems and tomorrow’s solutions. We offer competitive wages, excellent benefits, and a positive work environment designed around the commitment to mutual respect and the challenge of contributing to the continued success of our organization. Explore our culture.


Summary/Objective:

Job Description

  • Strong technical knowledge of Windows and Apple desktop operating systems.
  • Responsible for installing, updating, and maintaining desktop and laptop hardware.
  • Will be responsible for security patches and OS updates and application installations.
  • Must be able to troubleshoot a variety of technical issues including LAN/WAN, VPN, Microsoft Office, VoIP phones, network printers, and remote desktop.

 Skills Required

  • Excellent project management skills and a positive attitude
  • Demonstrated ability to meet deadlines, handle and prioritize tickets
  • Creative and analytical thinker with strong problem-solving skills
  • Must demonstrate exceptional verbal and written communication skills
  • Must demonstrate ability to communicate effectively at all levels of the organization

Experience

  • CompTIA A Certification or MCSA is a plus.

Configuring, maintaining, and ensuring secure and stable operation of both internal and external networks, developing, and maintaining all systems and network configurations. The Network Administrator ensures all information systems and networks operate according to industry standards, availability, and security; supports resolution of system failures, and bugs, and leads/supports resolution of attacks. Executes maintenance, and upgrade activities with minimal disruptions to the business in accordance with Change Management policies and procedures. Provides end user support for deployed systems and off the shelf applications as needed.

Essential Functions:           

  • Providing Tier 2 and Tier 3 Help Desk support via ticketing system; Provides technical support and guidance to end users as needed, both internally and externally.
  • Communicating closely with staff to identify needs and resolve.
  • Identifying and troubleshooting application, server, and network performance issues.
  • Ensure Network Performance. (Availability, Reliability, Integrity, Utilization, etc.)
  • End-to-End network management, ensuring stable, secure, and reliable working platform for all users.
  • Setup, configuration, and support of internal and external networks.
  • Develops, implements, and executes network maintenance plans to ensure optimal performance.
  • Manage Active Directory services and Domain Controllers.
  • Manage DHCP, DNS, Public DNS, and Kerberos policies.
  • Deploy and Maintain Group Policies.
  • Provision and administer hardware. (laptops, desktops, servers, and networking equipment)
  • Installation of Window server OS, patches, and upgrades.
  • Follow Configuration Management processes and protocols.
  • Update Virtual Machine hosting software. (VMware)
  • Maintain / Updated Storage Devices on the Network. (SAN and NAS)
  • O365, Azure Administration
  • Administer Third Party Software Patch Management software.
  • Assist with maintenance of all systems, applications, security, and network configurations.
  • After-hour and on-call support.
  • Vulnerability Management configuration, reporting and remediation of vulnerability findings.
  • Penetration Testing of Network and Systems.
  • Reviewing log data and system admin tools to assist in diagnosing system H/W and S/W problems, potential security incidents.
  • Inventory management to include accounting, issuing, and reporting inventory assets.
  • Responsible for backups, risk management, and contingency planning.
  • Assist with installation and support of all servers (Windows and Linux) and workstations (PC and Mac).

Competencies:

  • Ability to maintain a strict standard of confidentially of both personnel information and client data resulting in a successful audit for confidentiality of customer and employee data.
  • Excellent project management skills while demonstrating the ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
  • Ability to work in a fast paced and deadline sensitive environment to help achieve maximum profitability through proficient use of time and resources.
  • Demonstrates strong work drive putting forth effort, persistence, pride and whatever it takes to get the job done.
  • Demonstrate good people skills at all levels of the organization; maintain excellent performance under pressure.
  • Consistently a team player through relationships, cross-training and being able to back up other team members as needed working as a valuable member of the organization.

Supervisory Responsibilities:  None

Work Environment: Work in office environment as a member of the Information Technology team. Interaction and support across all locations.

Physical Demands:  This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, printers, and copiers.

Position Type/Expected Hours of Work: This is a full-time position.  The hours are generally 8:30-5:30 Monday through Friday.

Travel:  As needed to support Enterprise infrastructure

Required Education and Experience: BA/BS in Information Technology, Computer Science, or a related discipline, CCNA (Cisco Certified Network Administrator), VCP (VMware Certified Professional), MCP (Microsoft Certified Professional), or equivalent work experience.

Preferred Education and Experience: Three years of professional experience in an occupational field related to the work assigned to the position, to include professional experience as a dedicated Network Administrator, in a managed service or a medium to large professional environment.

Additional Eligibility Qualifications:

Security Clearance:  Amsive is a Federal Contractor, and this position may require government security clearance.

Other Duties:  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

If you need any assistance seeking a job opportunity at Amsive, or if you need reasonable accommodation with the application process, please call (331) 318-7800.

Amsive is proud to be an Equal Opportunity Employer. We are committed to building a supportive and inclusive environment for all employees.  It is Amsive’s continuing policy to provide equal employment opportunity and not to discriminate on the basis of race, color, religion, pregnancy or childbirth, marital status, national origin, ancestry or citizenship status, age, disability, sex, sexual orientation, gender identity, veteran status or any other characteristic protected by applicable federal, state or local laws. This policy applies to all aspects of employment, including (but not limited to) application for employment, recruiting, hiring, compensation, benefits, promotions and transfers, training, layoffs, rehires, termination of employment and all other terms and conditions of employment.

As part of the Company's equal employment opportunity policy, Amsive will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.

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Skills for Help Desk Technician

The job skills required for Help Desk Technician include Troubleshooting, Technical Support, Problem Solving, Active Directory, Information Technology,and Microsoft Office etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.

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Career Path for Help Desk Technician

The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.