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Life at Amplify
As a growing, tech-focused credit union, Amplify Credit Union delivers value to our members through our products and impact to our community through our profits. That unique intersection is one reason we’ve been named a Top Workplace by the Austin American-Statesman four years in a row. We're also proud to say that we're the only full-service financial institution that doesn't have deposit fees of any kind. We’re looking for teammates who are inspired by our mission and ready to grow their careers. As they do, our employees can expect Amplify to uphold our commitments to culture, community, inclusion, and more.
About This Role:The IT Service Desk Manager Ensures the Service Desk provides excellent service levels throughout the credit union and meets or exceeds business goals and standards. Oversees all functions of the Service Desk and manages the performance of both remote and on-site onboarding, troubleshooting, repairs, training, and guidance to end-users with a focus on exceptional customer service and follow-through. This position will work with the Technical Support Analysts and IT leadership to develop and mature Standard Operating Procedures (SOPs), incident documentation, and service level agreement (SLAs) tracking metrics to ensure end-user and internal systems support is maintained at a high level. This position will produce monthly reporting to ensure Service Desk metrics and SLAs are met.
Job Description:
Required Qualifications:
Nice to Have, But Not Required:
What We Offer
To build a better bank, you must build a better team. We want your time at Amplify to be a jumping-off point for personal and professional success. This means offering growth opportunities – including paid volunteer hours and development programs – that will engage you with the community and help you advance your career:
Pay & BenefitsThe salary range for this position is $90,000.00 - $120,000.00, depending on experience. It also entails the benefits available to all Amplify employees, including a 401(k) with a company match of 100% on the first 5% you contribute.
Location
This is a hybrid role for candidates who live in the Austin Metropolitan area. The role will require the individual to work out of our Parmer office, located on West Parmer Lane, two times a week.
Read about some of your potential coworkers and why they enjoy working at Amplify. Or check us out on Comparably.
Amplify is an Equal Employment Opportunity Employer, seeking people from all backgrounds, life experiences, and world views.
Other
Banking
12/02/2022
12/05/2022
goamplify.com
AUSTIN, TX
200 - 500
1967
$10M - $50M
Banking
WE ARE AMPLIFY Amplify is a member-owned financial cooperative with more than 57,000 members and over $800 million in assets. We've been serving Austin since 1967, when we got our start as IBM Texas Employees Federal Credit Union. Amplify has five convenient locations across Austin, Round Rock, and Cedar Park, TX. Great ways you can become an Amplify member: If you live, work, worship, or attend school in Travis, Hays, Caldwell, Williamson, or Bastrop counties, you qualify for membership at Amplify. Join the Texas Consumer Council (TXCC), and you qualify to become an Amplify member. Visit http...s://www.goamplify.com/about/txcc.aspx to learn more. If you are a member of Bat Conservation International (BCI), you can become an Amplify member! Visit https://www.goamplify.com/about/batconintl.aspx to learn more. We now have a new way to qualify for membership! If you are an American Red Cross Central & South Texas Region member, you can become an Amplify member! Visit https://www.goamplify.com/about/american-red-cross-cstr.aspx to learn more. If you have questions please call 512-836-5901, or visit www.goamplify.com. Amplify Credit Union is federally insured by the NCUA. Equal Housing Lender.
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The job skills required for IT Service Desk Manager include Customer Service, Service Desk, Leadership, Technical Support, Troubleshooting, IT Support, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Manager. Select any job title you are interested in and start to search job requirements.