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Amperity is more than just the leading customer data platform — THE PEOPLE bring experience from all different backgrounds, reflecting our commitment to diversity, equity, and inclusion. THE TECHNOLOGY is multi-patented, AI-powered customer data management software that we invented to help solve issues that have been frustrating consumer brands for years. THE OPPORTUNITY is to hitch your career to a rocket ship. We're addressing an important market need: helping hundreds of leading brands make sense of massive amounts of transactional and engagement data so that they can understand their customers and provide experiences that delight while boosting the consumers and move the business metrics that matter. Come help us make it happen!
Amperity differentiates itself through a combination of our proprietary machine learning and AI technology, our rapid time-to-value, and our ongoing value creation in a post-implementation "run state" with our customers. As a Technical Account Manager, you will provide ongoing technical solutioning and consultation for Amperity's Premium Services customers - those who elect our highest level of ongoing service - with the ultimate goal of driving the value they get out of the platform, and in turn driving Amperity's customer retention.
You will be a trusted advisor responsible for mentoring your customers to do things with our solution with a focus on product and business domain best practices, driving Amperity best practices and sharing knowledge throughout the customer organization. You will also be a trusted coordinator for the Premium services account team working daily with our customers.
The scope of services you will provide to Premium Services customers consists of a broad set of platform management tasks, which you will perform on your customers' behalf, applying an understanding of the Amperity product and your customers' unique datasets and businesses. These tasks include ingesting new datasets, stitching, updating databases, creating queries, performing QA, and analyzing and determining benefit, lift, and return on investment messaging to the customer.
You will also work with customer partners to support them in their own operation of the platform, through training and through regular interaction in the run state, and quarterbacking escalated technical issues in collaboration with our support teams to provide solutions.
You will coordinate with Support, Product, Engineering, & Client Services Management to ensure appropriate responses to your customers' needs.
Amperity has headquarters in Seattle and NYC. We are also currently hiring in CA, CO, CT, FL, GA, IL, IN, MA, MD, MN, NC, NJ, NY, OH, OR, PA, TX, UT (Subject to change).
Base Salary: $70,000 - $110,00; This range reflects the good-faith hiring base salary range for this position. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, internal equity, as well as candidate qualifications such as skills, experience, and education/training.
Other Cash Incentives: For many of our positions, other cash incentives are also available.
Stock Options: The opportunity for ownership is an exciting part of Amperity's total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.
We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence.
Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.
#LI-remote
Full Time
IT Outsourcing & Consulting
10/01/2022
12/06/2022
amperity.com
MANHATTAN, NY
200 - 500
2016
<$5M
IT Outsourcing & Consulting
The following is the career advancement route for Technical Account Manager positions, which can be used as a reference in future career path planning. As a Technical Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Account Manager. You can explore the career advancement for a Technical Account Manager below and select your interested title to get hiring information.
If you are interested in becoming a Technical Account Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Account Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Account Manager job description and responsibilities
Developed new specialty business by providing technical support and relationship management across cross functional teams at new and existing accounts.
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Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.
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Technical account managers provide high-level tech support to their customers and project teams before and after a sale or transaction.
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The technical account manager will work with the client to build strong relationships and ensure customer satisfaction.
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They provide reports to product developers and stakeholders product performance and track account metrics.
12/31/2021: Binghamton, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Account Manager jobs
Those Technical Account Managers who do attend college, typically earn either a Business degree or a Computer Science degree.
02/03/2022: Anderson, IN
View more details on Technical Account Manager salaries across the United States.
02/05/2022: Chillicothe, OH
Extensive experience within a technical or account management area.
12/23/2021: Madison, WI
Help drive team expertise and technical thought leadership.
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Proven ability to consult and be consulted on topics requiring product/technical expertise.
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Step 3: View the best colleges and universities for Technical Account Manager.