Ampco Pumps is a fast-growing manufacturer of centrifugal pumps, positive displacement pumps and mixing & blending equipment used in the food and dairy industries, desalination, and various chemical and industrial applications. The Customer Service Manager is a self-motivated individual whose primary responsibility is providing outstanding customer service by leading, motivating, and developing their team to increase customer satisfaction.This position reports to the Vice President. **COVID-19 vaccination is required as a condition of employment.**

Duties and Responsibilities

• Prioritize, schedule, and delegate work assignments and directly supervise the customer service staff to ensure the best possible customer service.
• Develop and maintain a positive and professional work environment.
• Address and resolve customer complaints whenever staff cannot handle them.
• Communicate and maintain good rapport with colleagues, staff, and Regional Sales Managers.
• Keep Operations and Upper Management informed of progress, issues, problems, and successes.
• Supervisory responsibilities include interviewing, hiring, training, delegation and assignment of work, performance appraisals, employee rewards and discipline, and addressing complaints and resolving problems.
• Provide guidance to customers to ensure orders are placed accurately with Ampco’s customer service department.
• Participate in cross functional teams to address and resolve customer problems.
• Ensure the completion and maintenance of all required paperwork, documentation, files, records, etc.
• Establish, implement, and maintain customer service standards, policies, and procedures.
• Ensure continuous, on-going improvement of processes and methods to maintain and improve the quality of customer service.
• Other duties as assigned

Required Skills

• Proficient in MS Office
• Experience working in the Manufacturing industry.
• Experience in ERP and CRM programs preferred.
• Perform with a high degree of accuracy and strong attention to detail.
• Excellent written and oral communication skills.
• Ability to effectively present information and respond to questions from groups of managers, customers, and employees.

Education/Experience

• Bachelor’s degree in Business or a related field.
• 3-5 years in a Customer Service supervisory role required.

We offer a competitive salary with an excellent benefit package including a generous PTO policy, employer paid dental, vision and STD/LTD disability, life insurance and 90% employer paid health insurance, 401k with company match and profit-sharing eligibility after one year of employment. Don't miss this opportunity. Apply today!