Position Summary

Amerit Fleet Solutions, one of the leading Fleet Maintenance companies in the U.S., is seeking an experienced Service Writer to support strategic accounts and join our growing team! The Service Writer position will maintain the Company fleet for maximum equipment life and minimal downtime. Coordinate, prioritize and schedule fleet repairs and inform customers of the progress of the work.

Benefits: Full-Benefits within 30 days! Includes medical, dental, vision, paid vacation, holidays, and sick time, 401K, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, growth opportunities, and more!

Essential Duties & Responsibilities

• Determine the scope of the repair or maintenance work needed to be done.
• Prioritize the work repair orders and communicate the information to the technician, fleet manager, and client
• Manage internal and external third-party software to update the status of the vehicles. 
• Obtain information from the technician for parts needed and contact central purchasing to order parts.
• Manage all parts that are on order and update ETA’s so jobs can be scheduled for repair.
• Receive parts into inventory as they are delivered to the location and validate correct parts are received.
• Pick up parts at will call windows for local parts pick up.
• This role will support multiple sites and travel between locations will be needed.
• Communicate work orders with client and observe workflow progress to ensure work is completed to specified requirements in a timely manner with the technicians and the fleet manager.
• Work with FM to control inventory levels and complete quarterly inventory cycle counts.
• Ensure repair orders are completed properly by making sure all parts are billed out.

Key Competencies and Minimum Education

• Minimum of 3 years of automotive / technical experience
• Prior technician/mechanic experience is preferred
• Familiarity with key vehicle parts
• Dealership service writer experience preferred.
• Ability to update and interact in fleet systems.
• Excellent written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
• Ability to follow instructions and complete required training
• Strong computer skills/phone/customer service/leadership and interpersonal skills
• Must be able to read and create spread sheets.
• Must be multi-tasked oriented.