At Americor, our mission is to provide families with the path to pursue their financial dreams. Whether we're helping Americans get out of debt or the local community through volunteer work, our employees care about others. This dedication to others sets Americor apart – not only as a company but as a family of employees to help each other grow personally and professionally. Recognized as a 'Top Place to Work' and 'Best Company' in customer service, quality, and value, we invite you to join our community of talented professionals.

This role is open to remote candidates and candidates within a commutable distance of our Irvine, CA, office. This role is non-exempt hourly and pays $18.00-$19.00 an hour, dependent on experience, plus bonus.

Primary responsibilities reviewing and verifying loan documents including but not limited to income, credit, and ensuring the information is complete, accurate and complies with company policies as well as meets underwriters' requirements. Other duties include entering information into our CRM, following up and communicating with both customers and loan consultants to obtain missing or updated documentation in order to process the loan file in a timely manner. Must be able to communicate clearly and effectively with multiple people, multitask, work in a team environment, and manage an assigned pipeline in order to meet closing expectations

Responsibilities:

• Contact clients who have spoken to clients who now have reached the line of credit phase of the debt resolution program to explain the process and terms in detail.
• Contact clients after loan consultant originates the loan file.
• Requests required documents from the clients based on their current employment status for underwriting purposes.
• Reviews documents to ensure they are acceptable and current.
• Set up the file properly to be reviewed by Underwriting.
• Request any additional documents required for approval.
• Works closely with Negotiations and Payments Departments.
• Audits files once the negotiation process is complete.
• Reviews and sends final loan documents to clients.
• Follows up with clients to answer any questions and ensure they have reviewed and sign the final loan documents in a timely manner.
• Updates spreadsheets accordingly.

Requirements:

• 1-2 years of Processing experience preferred
• Outstanding customer service skills with the ability to de-escalate difficult situations calmly and effectively
• Superior time management, multitasking and organizational skills; able to work under deadline constraints while completing work accurately and efficiently
• Exceptional attention to detail, with the ability to accurately review large quantities of information and identify errors
• Good judgment with a highly developed sense of integrity and ability to consistently adhere to company and department guidelines and accurately apply policies and procedures to various situations
• Ability to thrive in a lively, team-oriented work environment, but also work well under minimal supervision
• Flexible and adaptable with a positive attitude and a willingness to go above and beyond to get the job done
• Technically savvy: Intermediate knowledge of MS Office programs, Intermediate computer literacy skills, quick and efficient typing skills
• Self-motivated

Education:

• High School Diploma or equivalent required
• Bachelor’s Degree preferred, but not required

Company Benefits:

• Opportunities for growth and advancement
• Medical, Dental, and Vision
• Pet Insurance
• Company Paid Group Life / AD&D Insurance
• Employee Assistance Program (EAP)
• 401(k)/match
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/ HSA
• Disability Insurance
• Referral Program

Other Duties:

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver’s license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.

Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.

Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.