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Customer Service Representative
Americor Meridian, ID
$31k-39k (estimate)
Full Time | Consumer Services 9 Months Ago
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Americor is Hiring a Customer Service Representative Near Meridian, ID

We invite you to join our team!

At Americor, our mission is to provide families with the path to pursue their financial dreams. Whether we're helping Americans get out of debt or the local community through volunteer work, our employees care about others. This dedication to others sets Americor apart – not only as a company but as a family of employees to help each other grow personally and professionally. Recognized as a 'Top Place to Work' and 'Best Company' in customer service, quality, and value, we invite you to join our community of talented professionals.

This role is open to candidates within a commutable distance of our Meridian, ID office. This role is non-exempt hourly and pays $18.00-$19.00 an hour, dependent on experience. This role is open to candidates who do not require visa sponsorship.

The Customer Service Representative will help customers with questions and complaints. Also, give customers information and an understanding of our products and services to better serve their needs.

Responsibilities

  • Maintain a positive, empathetic, and professional attitude towards customers always.
  • Respond promptly to customer inquiries.
  • Communicate with customers through various channels i.e., phone, email, text, etc...
  • Acknowledge and resolve customer complaints.
  • Know our products inside and out so that you can educate and answer customer questions.
  • Take inbound and make outbound calls.
  • Ensure customer satisfaction and provide professional customer support.
  • Other duties as assigned.

Requirements

  • 0-1 years experience in customer service and/or call center environment.
  • Bilingual in Spanish is a plus.
  • Proficiency with computers programs such as MS Office and Google Suite.
  • Strong organization, time management, and multitasking skills.
  • Excellent communication skills: written and verbal.
  • Ability to remain calm and professional when customers are stressed or upset.
  • Passionate about helping customers achieve their financial goals .
  • Pleasant, friendly, and a team player attitude with an ability to adapt to change.
  • Must be able to take direction and constructive criticism.

Education:

  • High School Diploma or Equivalent; some college preferred.

Company Benefits:

  • Schedule Monday through Friday shifts
  • Future Career Path opportunities
  • Medical, Dental, and Vision
  • Company Paid Group Life/ AD&D Insurance
  • 7 Paid Holidays and 2 Floating Holiday Days to use at will
  • Paid Time Off
  • Flexible Spending/ HSA
  • Employee Assistance Program (EAP)
  • 401(k)/match
  • Disability Insurance
  • Referral Program

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.

Americor is proud to be an Equal Opportunity Employer. Americor does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver’s license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.

Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.

Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Consumer Services

SALARY

$31k-39k (estimate)

POST DATE

06/29/2022

EXPIRATION DATE

11/05/2023

WEBSITE

americor.com

HEADQUARTERS

IRVINE, CA

SIZE

100 - 200

FOUNDED

1986

TYPE

Private

CEO

BANIR GANATRA

REVENUE

$10M - $50M

INDUSTRY

Consumer Services

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