Americor is a leading provider of debt relief solutions for people of all backgrounds. We offer a variety of services to help our clients achieve financial freedom, including debt consolidation loans, debt settlement, and credit repair. Our team of experienced professionals is dedicated to helping our clients get out of debt and build a brighter financial future. Our dedication to others sets us apart – not only as a company but as a community of employees who support each other's personal and professional growth. Recognized as a 'Top Place to Work' and 'Best Company' in customer service, quality, and value, we invite you to join our team of talented professionals.

This role is open to candidates within a commutable distance of our Irvine, CA office. This role is non-exempt hourly and pays $17.00 - $19.00 an hour, dependent on experience. This role is open to candidates who do not require visa sponsorship.

The Client Services Representative’s primary responsibility is to dial, answer, screen, and transfer calls in a professional and timely manner. The call center representative is also responsible for receiving inbound calls, making outbound calls, handling escalated issues, updating information in our CRM and delivering outstanding customer service.

Responsibilities:

• Take inbound calls in a timely manner
• Make outbound calls to update our clients
• Answer client emails / chats through our internal database
• Follow call center scripts when handling different topics
• Redirect clients to appropriate departments and teams when appropriate
• Identify customer needs, clarify information, research every issue and provide solutions
• Keep records of all conversations in our call center database CRM in a comprehensive way
• Assist client advocates with client enrollment processes
• Follow all communication procedures, policies, and guidelines during every customer interactions
• Update client information through the progression of their enrollment (email, chat, or by phone)
• Assist clients with modifications to their program (Drafts, Billing, Retention, etc.)
• Assist with our client internal retention processes
• Maintain professional relationships with customers through ongoing excellent customer service
• Meet or exceed call quotas both personally and as a team

Requirements:

• 0-1 years experience in customer service and/or call center environment
• Experience in financial services a plus
• Excellent communication skills: verbal and written
• Excellent problem-solving skills
• Thorough knowledge of call center policies and procedures
• Detail oriented
• Ability to work efficiently under minimal supervision
• Proficiency with Microsoft Office & Google Suite

Education:

• High School diploma or equivalent required
• Bachelor’s degree preferred

Company Benefits:

• Ongoing training and development
• Opportunity for career advancement
• Medical
• Dental
• Vision
• Company Paid Group Life / AD&D Insurance
• 7 Paid Holidays and 2 Floating Holiday Days to use at will
• Paid Time Off
• Flexible Spending/HSA
• Employee Assistance Program (EAP)
• 401(k) match
• Referral Program

Other Duties:

This job profile is not intended to be an all-inclusive list of job duties and responsibilities, as one may perform additional related duties as assigned to meet the needs of the organization.

Work Authorization:

Must be able to verify identity and employment eligibility to work in the U.S.

Equal Opportunity Employer Race, Religion, Color, National Origin, Gender, Sexual Orientation, Age, Protected Veterans, Disabled

We are an equal opportunity employer without regard to race, religion or religious creed (including religious dress and grooming practices), color, sex (including pregnancy, perceived pregnancy, childbirth, breastfeeding, and any related medical conditions), gender, gender identity and expression, sexual orientation, transitioning status, national origin, ancestry, citizenship status, uniform service member status, military and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, mental or physical disability, holding or presenting a driver’s license issued under Cal. Vehicle Code Section 12801.9, or any other category protected by applicable federal, state or local law.

Americor Funding, Inc. (the “Company”) has an internal recruiting department. Americor Funding Inc. may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters (“Agency”). Agencies are hereby specifically directed NOT to contact Americor Funding Inc. employees directly in an attempt to present candidates. The Company’s policy is for the internal recruiting team or other authorized personnel to present ALL candidates to hiring managers.

Any unsolicited resumes sent to Americor Funding Inc. from a third party, such as an Agency, including unsolicited resumes sent to a Company mailing address, fax machine or email address, directly to Company employees, or to the resume database will be considered Company property. Americor Funding Inc. will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Americor Funding Inc. will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.