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Customer Service Rep

Piscataway, NJ | Full Time
Expired

Job Description

Overview:
Americold provides temperature-controlled warehousing and transportation to food producers, restaurants, schools and retail outlets such as grocery stores. We're proud to provide an essential link in the food industry supply chain and to help put food on tables around the world.

Based in Atlanta, Georgia, Americold owns and operates temperature-controlled warehouses around the world. We have over 16,000 associates and offer a wide variety of career opportunities - from warehouse forklift operators and supervisors to accounting, administration, business development, customer support, engineering, transportation, and technology solutions positions.

Responsibilities:Primary Responsibility:
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints

Essential Functions:
  • Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
  • Reports customer feedback to management.
  • Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes.
  • Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.
  • Assures proper invoicing of accounts by verifying computer-generated invoices.
  • Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
  • Schedule loads as required.
  • Maintain updated reports to ensure all loads are empty and closed.
  • Resolve refused product, over, short and damaged (OS&D) orders.
  • Follow attendance policy, show up for work on time and ready to work assigned shift.
  • Perform other duties as required and assigned.
Qualifications:Qualifications & Experience:
  • High school diploma or general education degree (GED).
  • 0-2 years of related work experience.
Knowledge, Skills and Abilities:
  • Ability to work in a fast paced environment.
  • Ability to handle multiple tasks at the same time.
  • Flexibility and initiative.
  • Experience working with challenging customers.
  • Excellent communication skills.
  • Strong problem solving skills
  • Understand the specific needs and requests of customers, the nature of their product and storage and handling needs.
  • Must be able to relate to other people beyond giving and receiving instructions: they must get along with co-workers without exhibiting behavioral extremes; perform work activities requiring reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to criticism from a supervisor.
  • Knowledge of Warehouse Management Systems
  • Knowledge of Microsoft Office Suite.
  • Desktop computers.
  • Accurate typing and data entry skills
Physical Requirements:
  • Requires the ability to sit for long periods of time, with frequent interruptions
  • Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending
  • Requires manual dexterity with normal hand and finger movements for typical office work
  • Talking, hearing, and seeing are important elements of completing assigned tasks
  • May require travel by automobile and airplane up for business
  • May require a visit facility operations in temperatures at or below freezing
  • May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds
  • Requires the use of various electronic tools
  • Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes
  • Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management
Americold is an Equal Opportunity/Affirmative Action Employer.

EOE/AA M/F/D/V DFW.

Company Overview

  • Website americold.com
  • Headquarters ATLANTA, GA
  • Size 7,500 - 15,000
  • Founded 1903
  • Type Public
  • CEO JEFFREY M GAULT
  • Revenue $1B - $3B
  • Industry Transportation
  • About americold logistics, llc
  • Americold owns, operates and develops temperature controlled warehouses for food service providers.

Skills for Customer Service Rep

The job skills required for Customer Service Rep include Problem Solving, Scheduling, Customer Support, Microsoft Office, Responsibility,and Transportation etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.

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Career Path for Customer Service Rep

The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.

How to Become a Customer Service Rep

If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.

Step 1 Understand the job description and responsibilities of a Customer Service Rep

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Step 2 Knowing the best tips for becoming a Customer Service Rep can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Customer Service Rep

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