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Customer Service Rep
Americold Logistics Chillicothe, MO
$33k-42k (estimate)
Full Time | Logistics Services 7 Months Ago
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Americold Logistics is Hiring a Customer Service Rep Near Chillicothe, MO

About Us

Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.

What You'll Do

• Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. and reports customer feedback to management.

• Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers.

• Schedule loads as required and maintain updated reports to ensure all loads are empty and closed.

• Resolve refused product, over, short, and damaged (OS&D) orders.

What Experience You Need

• High school diploma or general education degree (GED).

• 0-2 years of related work experience.

Physical Requirements:

• Requires the ability to remain seated for extended durations and engage in several hours of regular transitions between chairs. It also involves activities such as reaching and bending.

• Requires manual dexterity with normal hand and finger movements for typical office work.

• Talking, hearing, and seeing are important elements of completing assigned tasks.

• May require visiting facility operation in temperatures at or below freezing.

• May carry loads related to travel and occasionally lifts, carries, positions, or moves objects weighing up to 20 pounds.

What Could Set You Apart

• Ability to work in a fast-paced environment, and to handle multiple tasks at the same time.

• Experience working with challenging customers.

• Excellent communication and strong problem-solving skills.

• Knowledge of Warehouse Management Systems, of Microsoft Office Suite, Desktop computers, and accurate typing and data entry skills.

What We Offer

Our associates know the answer to the question What’s in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.

Americold is an Equal Opportunity/Affirmative Action Employer.

EOE/AA M/F/D/V DFW.

Compensation Minimum

Compensation Maximum

Responsibilities:

Primary Responsibility:Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaintsEssential Functions:•     Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.•     Reports customer feedback to management.•     Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. •     Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records.•     Assures proper invoicing of accounts by verifying computer-generated invoices.•     Provides clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors•     Schedule loads as required. •     Maintain updated reports to ensure all loads are empty and closed. •     Resolve refused product, over, short and damaged (OS&D) orders.•     Follow attendance policy, show up for work on time and ready to work assigned shift.•     Perform other duties as required and assigned.

Job Summary

JOB TYPE

Full Time

INDUSTRY

Logistics Services

SALARY

$33k-42k (estimate)

POST DATE

08/12/2022

EXPIRATION DATE

06/30/2023

HEADQUARTERS

BREA, CA

SIZE

1,000 - 3,000

FOUNDED

2005

CEO

BRENT SUGDEN

REVENUE

$50M - $200M

INDUSTRY

Logistics Services

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The job skills required for Customer Service Rep include Problem Solving, Scheduling, Customer Support, Microsoft Office, Data Entry, Transportation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Rep. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Rep positions, which can be used as a reference in future career path planning. As a Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Rep. You can explore the career advancement for a Customer Service Rep below and select your interested title to get hiring information.

If you are interested in becoming a Customer Service Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Rep for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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The best CSRs are genuinely excited to help customers.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Rep jobs

Communicate as efficiently as possible.

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Don’t worry about acquiring expensive gear; focus on the learning first.

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A commitment to providing great customer experiences by working with enthusiasm, energy and pace.

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A strong Customer Service Background and entry level Accounting skills.

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Step 3: View the best colleges and universities for Customer Service Rep.

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