General Summary

As a Shift Lead, you will be responsible for promoting sales growth amongst all sales associates and store. In addition, you will ensure tasks are completed as well as contributing to a vibrant culture based on customer trust, respect, integrity, continuous learning and fun. You will ensure that all operations in the store are occurring as expected. You have a strong attention to detail and are an expert in processes, identifying opportunities for improvement and communicating barriers to the manager. You are flexible while working in an uncertain environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning, love to delight our customers and contribute to a strong team culture in the store.

Essential Job Functions

• Responsible for opening and closing store procedures
• Assists with Front and Back End Operations
• Responsible for performing SM duties in their absence
• Assists in supervising all associates
• Assists in training all associates
• Assists in coaching all associates
• Assists in developing all associates
• Maintain, achieve and exceed individual sales goals 
• Assist sales associates and store in achieving sales growth and sharing sales tactics
• Create fluidity within store departments (i.e. inventory, front desk and back of house)
• Maintain an awareness of all product information, merchandise promotions and advertisements and test products 

• Understand and execute the customer journey. 
• Familiarize yourself with all marketing material.
• Participate in mock sales and training. 
• Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention
• Uphold all company policies, standards, and procedures
• Ensure all register functions are creating a WOW customer experience. 
• Participate and host staff meetings scheduled for the store.
• Encourage services, promotions and events provided by our company.
• Communicate merchandise needs, pricing/ product concerns, team concerns, and operational setbacks/feedback to management daily
• Accommodate all customers by providing outstanding customer service
• Assist with the creation, revision and modifications of existing and new SOPs
• Assist with unloading shipment and store projects
• Receive products during deliveries and ensure state requirements are met
• Process invoices into POS system
• Efficiently label and tag received product