The Animal Hospital of Peak Plaza was established in 2000. Together the team at Peak Plaza believes in individualized care tailored to each pet's lifestyle & needs. The Animal Hospital of Peak Plaza is AAHA-accredited & provides care for canines, felines, pocket pets & other exotics. Our practice offers all of the modern equipment that any doctor would hope for including digital radiology, dental x-ray, AVImark practice management software & so much more!

We are seeking a dynamic Practice Manager to join our hospital team!

About the Position:

In partnership with the Lead Veterinarian, the Practice Manager plays an integral role in leading the hospital team and providing excellent customer service to our patients. The practice manager is responsible for day-to-day hospital operations and serves as a liaison between the hospital team and our corporate support functions, including: marketing, payroll, IT, recruiting, finance, etc. This is a full-time position reporting to the Regional Director of Operations.

Key Responsibilities Include

• People Management: recruiting, developing, disciplining, and terminating paraprofessional staff, including annual performance reviews
• Financial Management: overseeing the hospital’s P&L, including accounts payable/accounts receivable, payroll, and inventory
• Customer Service: resolving client issues and escalations and overseeing follow-up communications

• Minimum of 3 years’ experience in a supervisory role
• Veterinary practice management experience preferred, although we will also consider strong candidates from other service industries (i.e. human healthcare, retail, restaurant, hospitality).
• A positive, can-do attitude; strong people skills/emotional intelligence; willingness to roll up your sleeves and chip in to help the team

• Health Care Plan (Medical, Dental & Vision Options)
• 401k Match
• Generous paid time off (PTO)
• Six (6) weeks of paid Parental Leave
• One (1) Work/Life Balance day off
• Short-term and long-term disability options
• Supplemental insurance options
• Discounted Veterinary Care
• Corporate discount program
• Opportunity to make an impact in your community while tackling a challenging variety of tasks and the ability to help animals among a great team of people!

The greater Raleigh area is a great place to call home! On any given day you'll find visitors and residents enjoying the sounds of emerging music and bands, sampling global flavors at one of America's biggest food truck rodeos, broadening horizons through an array of visual and performing arts events or joining thousands of friends to cheer on the home team at PNC Arena, Carter-Finley Stadium, WakeMed Soccer Park and in bars and breweries across the Raleigh area.