Description

About Us

Based in Blue Bell, PA, American Reading Company (ARC) is an educational services company serving over a quarter million students in 50 states, partnering with districts across the country since 1998 to foster independent reading and ensure academic success. ARC is a mission-driven company, providing language arts solutions, including the best, most diverse collections on the market in English and Spanish K-12. We are high growth, triple bottom line (People, Planet, Profit), and 100% solar-powered organization.

Requirements

We manage, customize, and support our business systems in-house. If you have the skillset for this unique opportunity, you’ll be able to work with an amazing team of system administrators and developers. 

Our ideal candidate has a natural flair for customer service and a passion for technology. We are looking for a people person who wants to grow their career in information technology. If you are a quick learner who enjoys tinkering with technology in your off-hours, this may be the job for you.

Requirements 

• Must provide proof of COVID-19 vaccination and Booster.
• You are energized by helping and getting to know new people.
• You have a year or more of experience in IT helpdesk or desktop support. 
• You are proficient in troubleshooting Windows 10 in a networked environment, various desktop applications, Microsoft’s suite such as Word, Excel, PowerPoint, and others as needed. 
• You are proactive, eager to learn, and reliable. 
• You don’t mind training a group on something you learned yesterday. 
• You have a desire to learn about business software, databases, programming, and business process development. 
• A degree is not required, but you should be able to demonstrate background knowledge in information technology. 
• Experience with Sage 500 ERP, Salesforce, Qlik, Synchroteam, Logmein Central, Microsoft Intune, and Samanage/Solarwinds Service desk (or similar service management software) is a plus.

Responsibilities 

• You will support a mix of MAC, PC, iOS, and Android networked endpoints. 
• You will respond to employee issues via phone, e-mail, and chat. 
• You will solve a broad range of day-to-day on-site technical issues. 
• You will maintain, analyze, troubleshoot, and repair computer hardware and peripherals. 
• You will train employees on commonly used technical concepts, practices, and procedures. 
• You will prioritize help tickets properly and communicate updates to users and the support team. 
• You will follow up with employees to ensure issues are resolved satisfactorily.
• Other responsibilities as assigned by your manager to provide excellent customer service. 

Why You’ll Want to Join Our Team 

• The opportunity to contribute in a meaningful way in a rapidly growing, socially responsible company.
• A competitive salary and benefits such as 15 days PTO plus holidays including 2 week long office closures. 401K, and employer contribution to the cost of health insurance.
• Additional benefit options available, such as a Short & Long-Term Disability insurance, pet insurance, an Employee Assistance Program, and a children’s home library collection.
• Additional options available, such as Short & Long-Term Disability insurance, an Employee Assistance Program, and a children’s home library collection 
• We are an equal opportunity employer who greatly values our strength through diversity. 
• We are a dog and family-friendly environment that is 100% solar powered. 
• We are dedicated to our mission of every student in America reading on or above grade level. 
• We are looking for someone who will build a lasting career with us! 

Additional Information 

• Must be 18 or older. 
• Valid driver’s license required. 
• Full-Time, in-house position with a minimum of 40 scheduled hours per week. 
• Evening and weekend work may be required as special projects or job duties demand. 
• No resumes will be considered without a cover letter. 
• No third-party applications, please. 
• Only qualified candidates will be contacted.
• No phone calls, please.