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Community Relations Director

Roseville, MI | Full Time
Expired

Job Description

 

Community Relations Director Position Summary

Under the general direction from the Regional Sales Director, with support from the Executive Director, the Community Relations Director assumes the overall responsibility for Sales and Marketing of their community. As an advocate for potential residents, the Community Relations Director shares information about the community, gives tours to potential residents and their family members, and works with the Executive Director to create and maintain an inviting and welcoming community to all residents.

 

Qualifications and Required Experience for Community Relations Director:

  • Excellent communication skills and a compassion for older adults.
  • Must possess valid driver’s license.
  • Previous sales and/or marketing experience in healthcare or service related setting.
  • Excellent computer skills, working proficiency in Microsoft Excel and Microsoft Suite of products.
  • Knowledge of the physiology and psychology of the older adults and the needs of the caregiver.
  • High degree of interpersonal relationship skills.
  • Strong organizational and time-management skills.
  • Considerable initiative, judgment, and leadership skills.
  • Problem solving and logic skills.

Primary Responsibilities for Community Relations Director:

  • Ensure effective communication to Leadership team regarding marketing, sales, and occupancy issues.
  • Develop and implement marketing plans.
  • Organize and manage a successful networking and community outreach program.
  • Effectively track and cultivate all prospects utilizing the sales software.
  • Ensure that a census of budgeted occupancy or higher is maintained.
  • Monitor and manage the marketing budget.
  • Set, track, and accomplish goals on a timely basis for completed calls, mailings, leads generated, appointments set, presentations, and closings as outlined within Monthly Marketing Plan.
  • Maintain a thorough working proficiency on the lead management system.
  • Develop a rapport and positive relationship with prospective residents and families.
  • Ensure that model suites are well maintained.
  • Assist in the planning and implementation of in service training, touring, and presentations.
  • Provide tour training and customer service training to staff.
  • Make written and weekly oral reports and meet as directed with the Executive Director.
  • Oversee and/or coordinate new resident move-in process with appropriate team members.
  • Work in conjunction with other members of the Leadership Team.
  • Conduct effective sales meetings.
  • Submit recommendations to the Executive Director for the budget completion, equipment, and supplies.
  • Ensure adequate supplies and equipment is available to meet the day-to-day operational needs of the Community Relations Department.
  • Participate in weekly occupancy call and focus calls as required.

Company Overview

Founded in 1979, American House Senior Living Communities’ vision is to provide high-quality housing for senior at a price affordable for retirees and their families. That vision of excellence has endured for nearly 40 years and expanded to serve residents at a number of senior housing communities. Our mission is to enrich the lives of those we serve, providing an environment that fosters meaningful relationships. Our vision is to be an innovative senior housing company that created sustainable excellence and stakeholder value, with an unparalleled commitment to passionate care provided by compassionate people.

Company Overview

  • Website americanhouse.com
  • Headquarters BLOOMFIELD HILLS, MI
  • Size 200 - 500
  • Founded 1979
  • Type Private
  • CEO ROBERT GILLETTE
  • Revenue $10M - $50M
  • Industry Healthcare
  • About american house senior living communities
  • American House provides housing services for retirees and their families.

Skills for Community Relations Director

The job skills required for Community Relations Director include Customer Service, Leadership, Community Relations, Initiative, Responsibility,and Time Management etc. Having related job skills and expertise will give you an advantage when applying to be a Community Relations Director. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Community Relations Director. Select any job title you are interested in and start to search job requirements.

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Career Path for Community Relations Director

The following is the career advancement route for Community Relations Director positions, which can be used as a reference in future career path planning. As a Community Relations Director, it can be promoted into senior positions as a Community Relations Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Community Relations Director. You can explore the career advancement for a Community Relations Director below and select your interested title to get hiring information.

How to Become a Community Relations Director

If you are interested in becoming a Community Relations Director, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Community Relations Director for your reference.

Step 1 Understand the job description and responsibilities of a Community Relations Director

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Step 2 Knowing the best tips for becoming a Community Relations Director can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3 View the best colleges and universities for Community Relations Director

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